Tech-Savvy Customer Care Advisor — Performance Bonus & Perks

Currys-

Poole

On-site

GBP 26,000 - 29,000

Full time

3 days ago

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Benefits offered by this job

Performance related bonus

Product discounts on the latest tech

Wellbeing initiatives

25 days holiday + 8 public holidays

Job summary

Currys Business in Poole is seeking a Customer Service Advisor to deliver professional support to partners, business customers and store hubs. The role covers handling inquiries, refunds, billing questions, and order issues, and guiding cases to resolution.

You will be the voice of the customer, delivering world-class service while complying with data protection rules. The position is permanent, full-time, 40 hours per week, with a salary of £26,561.60 per year plus a possible performance bonus

Qualifications

Excellent customer service skills.
Strong verbal and written communication.
Strong attention to detail and accuracy.
Able to prioritise workload across several streams.
IT skills to use Microsoft Office and in-house IT systems.

Responsibilities

Handle inbound calls, emails and social media queries professionally and efficiently.
Investigate and resolve customer queries, guiding cases through to resolution.
Provide solutions aligned with customer needs while maintaining financial objectives.
Establish rapport with customers and safeguard data following compliance procedures.
Complete all queries raised relating to customer service within SLAs.