Customer Support Advisor — Fixed-Term (3 months) + Bonus

Currys plc; Warrington; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Performance related bonus

Product discounts on the latest tech

Wellbeing initiatives

Job summary

Currys plc is seeking a motivated Customer Service Advisor at the Warrington Contact Centre. You will support customers through their journey, taking ownership of queries and delivering right-first-time resolutions. This fixed-term role runs 37.5 hours weekly on a rotating shift, with some weekend work, starting 26 October 2026.

In return, Currys offers a performance-related bonus up to 10% and product discounts on tech. Join a team focused on excellent service and continuous training.

Qualifications

• Excellent communication and listening skills.
• Strong problem-solving and conflict resolution abilities.
• Effective time management and organisational skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Responsibilities

• Support customers throughout their journey with Currys, delivering excellent service and aiming to exceed expectations.
• Take ownership of customer queries and work to deliver right-first-time resolutions.
• Meet quality standards and contribute to overall customer satisfaction.
• Achieve individual and contact-centre performance targets focused on productivity and quality.
• Identify root causes of customer pain points and take action to improve the experience.
• Place the customer at the heart of every decision and ensure compliance with policies and current legislation.

Skills

Excellent communication

Problem-solving

Time management

Teamwork

PC systems experience

Customer service experience

Tools

Microsoft Office

Job description

Currys plc is seeking a motivated Customer Service Advisor at the Warrington Contact Centre. You will support customers through their journey, taking ownership of queries and delivering right-first-time resolutions. This fixed-term role runs 37.5 hours weekly on a rotating shift, with some weekend work, starting 26 October 2026.

In return, Currys offers a performance-related bonus up to 10% and product discounts on tech. Join a team focused on excellent service and continuous training.