Team Secretary/Administrator

The Methodist Church in Britain; West Midlands; Sur place; GBP 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

27 days leave + bank holidays (rises)

NHS Pension

Flexible working opportunities

Adoption and parental support

Health and wellbeing opportunities

Staff networks

Résumé du poste

Herefordshire and Worcestershire Health and Care NHS Trust invites applications for a Team Secretary/Administrator within the Neighbourhood Mental Health Team. You will support day-to-day operations, handle correspondence, appointments, minutes, and data entry while prioritising confidentiality and patient records.

The role requires recent administrative experience and a Level 2/3 qualification, with flexibility to work across county bases and a proactive, professional approach to supporting

Qualifications

• Recent, relevant administrative or secretarial experience.
• Experience handling confidential information and records.
• Knowledge of NHS data protection standards is desirable.

Responsabilités

• Provide administrative support to the Neighbourhood Mental Health Team.
• Coordinate appointments and arrange meetings.
• Take minutes and prepare routine correspondence and reports.
• Maintain filing and records and input data into electronic health records.

Connaissances

Organisational skills

Communication skills

Prioritisation

Discretion with confidential data

Independent working

Customer service

Formation

Level 3 Business Administration or equivalent (NHS)

Description du poste

Team Secretary/Administrator in the Neighbourhood Mental Health Team, part of the Primary Care and Community Mental Health Service at Herefordshire and Worcestershire Health and Care NHS Trust. The post supports the team's day-to-day running through correspondence, filing, records, appointment booking, minute-taking and enquiries from patients, carers and partners. It may involve working from other bases across the county and handling confidential patient records. Recent administrative experience is essential, alongside a level 2 or 3 qualification.

What the job involves

• Provide administrative support to the Neighbourhood Mental Health Team, ensuring tasks are accurate and efficient
• Work closely with Team Managers on operational processes and service delivery
• Manage a varied workload with competing demands, setting priorities independently
• Act as a key point of contact for patients, carers, colleagues and partner organisations, face-to-face and by telephone
• Record and maintain information in patients' electronic health records, observing confidentiality and data protection
• Type correspondence and reports
• Maintain filing and records, upload data, and scan and photocopy documents
• Arrange appointments
• Take minutes at meetings
• Manage incoming and outgoing mail

Qualifications

• Vocational level 3 in Business Administration or equivalent, or vocational level 2 or equivalent plus NHS administrative experience, with the level 3 qualification undertaken on appointment

Experience

• Recent, relevant administrative or secretarial experience
• Substantial administrative experience

Skills & knowledge

• Excellent organisational and communication skills
• Keen attention to detail
• Ability to organise and prioritise own workload while managing competing demands
• Handling confidential and sensitive information with discretion
• Working independently and using initiative when priorities change
• Building positive working relationships with colleagues, service users and partner organisations

Other

• Flexible and mobile, able to work at alternative bases within the county
• Proactive, approachable and professional

Nice to have

• Previous relevant NHS experience
• Minute-taking experience

What’s offered

• 27 days leave plus bank holidays, rising to 33 days with long service
• Generous NHS pension
• Enhanced pay for unsocial hours
• Flexible and agile working opportunities
• Maternity, paternity and adoption support
• Wide range of staff networks
• Health and wellbeing opportunities