Team Secretary

The Methodist Church in Britain; Coventry; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Generous annual leave

Learning and development

Cycle to Work and discount schemes

Wellbeing support

Staff networks and support groups

Internal training and mentoring

Job summary

The Methodist Church in Britain is seeking a Team Secretary for the Community Mental Health Older Adult Service at Longford Primary Care Centre. The role involves providing secretarial support to clinicians and managers, and supervising the day-to-day workload of admin staff.

You will take minutes at MDT and professional meetings, help standardise admin practices across the Trust, and handle confidential enquiries with sensitivity, while ensuring accurate data recording.

Qualifications

• GCSE English and Maths at A-C grade.
• QCF Business Admin Level 2 or willingness to work towards it.
• QCF Customer Service Level 2 or willingness to work towards it.
• Experience in a busy office or customer care environment with reception procedures.

Responsibilities

• Provide secretarial and admin support to clinicians and managers.
• Supervise the day-to-day workload of Admin Support colleagues.
• Take and transcribe minutes at MDT and professional meetings.
• Support standardisation of admin support across the Trust.
• Handle sensitive enquiries confidentially, including from service users.
• Input data accurately and maintain relevant recording systems.

Skills

Excellent written and verbal comms

Advanced keyboard and IT skills

Organisational and time management

Prioritising workload and initiative

Supervisory understanding

Education

GCSE English and Maths A-C

QCF Business Administration Level 2 or towards it

QCF Customer Service Level 2 or towards it

Tools

Word

Excel

Outlook

PowerPoint

Access

Job description

This Team Secretary post sits in the admin team for the Community Mental Health Older Adult Service at Longford Primary Care Centre, which assesses people for dementia and gives post-diagnostic support. The work centres on secretarial support for clinicians and managers and on supervising the day-to-day workload of admin colleagues. It is full-time, Monday to Friday, and includes minute-taking at multidisciplinary meetings. Candidates need a busy office background, strong Microsoft Office and audio-typing skills, and the Trust values.

What the job involves

• Provide secretarial and admin support to clinicians and managers in the team
• Supervise the day-to-day workload of Admin Support colleagues
• Take and transcribe minutes at MDT and professional meetings
• Support the standardisation of admin support across the Trust
• Handle sensitive enquiries confidentially, including from service users
• Input data accurately and maintain relevant recording systems

What’s required

Qualifications

• Good general education, such as GCSE English and Maths grades A to C
• QCF Business Administration Level 2 or equivalent, or willingness to work towards it
• QCF Customer Service Level 2 or equivalent, or willingness to work towards it

Experience

• Experience of a busy office or customer care environment, with knowledge of reception and office procedures
• Experience using Microsoft Office packages such as Word, Excel, Outlook, PowerPoint and Access

Skills & knowledge

• Excellent written and verbal communication, showing sympathy and compassion
• Advanced keyboard and IT skills, including audio typing
• Prioritising own and others' workload and using own initiative
• Understanding of working in a supervisory role
• Organisation, time management and multitasking
• Taking and transcribing meeting notes in a timely manner

Other

• Demonstrating the Trust values
• Maintaining relevant recording and information systems
• Understanding and applying confidentiality in everyday practice
• Working flexibly as part of a team and dealing confidently with people at all levels
• Ability to travel to multiple sites

Nice to have

• Experience of minute-taking
• Knowledge and experience of customer care

What’s offered

• Generous annual leave that increases with length of service
• Learning and development, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring
• Salary sacrifice schemes for lease car or vehicle, Cycle to Work, home and electronics, and gym membership
• Discounts with retailers, restaurants and entertainment venues via the Employee Assistance Programme and NHS discount schemes
• Wellbeing support, including an in-house counselling service and external helpline
• Staff networks and support groups