Senior Team Administrator

The Methodist Church in Britain; Slough; Presencial; GBP 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working options

Generous NHS pension scheme

Free parking across Trust sites

Career development opportunities

Descripción de la vacante

Berkshire Healthcare Foundation Trust invites applications for a Senior Administrator within the Community Paediatrics team at the Child Development Centre. The role handles reception services for multiple paediatric teams, rostering staff, and processing referrals and EHCPs while managing stock and medical devices.

You will line-manage admin staff, support the administration function for the Community Paediatric Service, and contribute to service improvements.

Formación

• Level 4 business or administrative qualification, or equivalent knowledge, skills and experience.
• Significant and demonstrable experience in a PA or senior administrative role.
• Knowledge and experience of the NHS and local health and social care functions.

Responsabilidades

• Provide a core receptionist service for children's services and clinical teams.
• Assist admin manager with staff rosters and cover arrangements.
• Take responsibility for service referrals and EHCP referrals.
• Line manage administration staff including appraisals and supervision.
• Support admin manager in running the administration function for the Community Paediatric Service.
• Provide admin support to senior management and clinical leads.
• Develop and implement standard operating procedures as needed.

Conocimientos

MS Office

Keyboard skills

Workload prioritisation

Meeting minutes

Stakeholder communication

Record keeping

Educación

Level 4 business or administrative qualification

Herramientas

RIO

P2P

Medical Device Inventory

DAC

TPRO

Docman

Envoy Post

Descripción del empleo

This Senior Administrator post sits in the Community Paediatrics team at the Child Development Centre, with Berkshire Healthcare Foundation Trust as the employer. The role runs the reception service for children's clinical teams, rosters reception and admin staff, and manages service and EHCP referrals, along with stock and medical device ordering. The post also carries line management of the administration team, including appraisals and supervision. It serves children and young people aged 0 to 18 across therapy, nursing and mental health teams, and requires travel between sites across Berkshire.

What the job involves

• Provide a core reception service for children's services, including community paediatricians, physiotherapy, occupational therapy, speech and language therapy, nursing and child and adolescent mental health
• Support the admin manager with the reception and admin staff roster and arrange cover for planned and unplanned absence
• Take responsibility for all service referrals and oversee EHCP referrals
• Lead a team environment that supports learning and development for reception, admin and temporary staff
• Work with other teams to streamline work, remove duplication and remove barriers to collaboration
• Deal with customer complaints quickly and fairly, using a solution-focused approach
• Order stock and non-stock medical supplies for community paediatrics
• Manage medical devices, including purchasing and maintenance
• Line manage admin staff, including appraisals and direct and indirect supervision and support
• Support the admin manager in running the administration function for the Community Paediatric Service
• Provide administration support to senior management, clinical leads and the medical secretary team
• Contribute to service processes and procedures, including creating standard operating procedures as needed

Qualifications

• Level 4 business or administrative qualification, or equivalent knowledge, skills and experience

Experience

• Significant and demonstrable experience in a PA or senior administrative role
• Managing data for performance and reporting purposes
• Knowledge and experience of the NHS and local health and social care functions

Skills & knowledge

• Intermediate to advanced keyboard skills and Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Prioritising a varied, demanding workload to urgent deadlines
• Presenting information clearly, verbally and in writing, and producing accurate meeting minutes
• Communicating with patients, the public, clinical and managerial stakeholders
• Organising resources, setting priorities and developing short and long range goals
• Developing and maintaining record keeping systems and procedures

Other

• Evidence of ongoing personal development
• Confidentiality, tact and personal accountability when handling sensitive information
• Strong interpersonal skills and resilience in a changing environment
• Working with a high degree of autonomy and using own initiative
• Able to travel to sites across Berkshire
• Occasional flexibility in hours worked

Nice to have

• Experience of organising and managing meetings, events and multiple diaries
• Experience of line management and supervision, including performance and absence management
• Experience in healthcare settings
• Experience of RIO, P2P, Medical Device Inventory, DAC, TPRO, Docman and Envoy Post

What’s offered

• Flexible working options to support work-life balance
• 27 days' annual leave rising with service, plus opportunity to buy and sell leave
• Generous NHS pension scheme
• Learning and career development opportunities
• Cycle to Work and car leasing scheme, including electric vehicles
• Access to wellbeing tools and services
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites