Clinical Team Secretary/Administrator

The Methodist Church in Britain; Sunderland; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

NHS pension scheme

27 days annual leave + bank holidays

Access to NHS staff benefits

Training and development opportunities

Regular supervision and appraisals

Staff recognition schemes

Job summary

Tees Esk and Wear Valleys NHS Foundation Trust in Sunderland is seeking an Administrator to support the Community Mental Health Team. You will be the first point of contact for clinicians, service users and carers, handling calls, emails, diary management and minute taking within a multidisciplinary team.

The role requires experience in administration, customer service and the ability to manage competing demands with discretion and confidentiality.

Qualifications

• Level 3 qualification or willingness to work towards Level 3 in Business Administration.
• Literacy and numeracy at Level 2 (functional skills, O Level grade C or GCSE grade 4 and above).
• Experience in an administrative environment with diary management, filing, meeting coordination, minute taking, data input and collating information.

Responsibilities

• Act as point of contact for the clinical team, service users, carers and visitors, responding to enquiries professionally.
• Provide cross-cover support to other community teams when required.
• Promote a positive image of the mental health service and the Trust.
• Answer and make telephone calls.
• Review and respond to emails and letters.
• Liaise with other services and partner organisations across localities.
• Carry out purchasing.
• Manage calendars, organising appointments, meetings and events.
• Take minutes.
• Input data onto Healthcare PMS.
• File and prepare documentation, such as case notes.
• Photocopying.

Skills

Microsoft Office

Data protection

Office systems

Education

Level 3 qualification or equivalent experience

Literacy and numeracy Level 2

Job description

Administrator post in the Community Mental Health Team at Tees Esk and Wear Valleys NHS Foundation Trust, supporting clinicians and people with mental health difficulties or cognitive decline. The work centres on being the team's first point of contact, alongside calls, correspondence, diary management, minute taking and records. Full time, Monday to Friday, within a multidisciplinary team of doctors, nurses, psychologists and social workers; NHS experience is not required, though customer service experience is. Visa sponsorship is not available, so candidates must already have the right to work in the UK.

What the job involves

• Act as point of contact for the clinical team, service users, carers and visitors, responding to enquiries professionally
• Provide cross-cover support to other community teams when required
• Promote a positive image of the mental health service and the Trust
• Answer and make telephone calls
• Review and respond to emails and letters
• Liaise with other services and partner organisations across localities
• Carry out purchasing
• Manage calendars, organising appointments, meetings and events
• Take minutes
• Input data onto Healthcare PMS
• File and prepare documentation, such as case notes
• Photocopying

Qualifications

• Level 3 qualification in a relevant field, or equivalent experience, or willingness to work towards Level 3 in Business Administration
• Literacy and numeracy at Level 2 (functional skills, O Level grade C or GCSE grade 4 and above), or achieved during probation if not evidenced

Experience

• Experience of working in an administrative environment, including diary management, filing, meeting coordination, minute taking, data input and collating information
• Customer service experience, face to face, by phone and in correspondence
• Experience of organising competing demands and workloads
• Experience of setting up and maintaining administrative systems and processes
• Experience of working autonomously and proactively

Skills & knowledge

• Comprehensive knowledge of Microsoft Office applications
• Understanding of data protection and confidentiality
• Knowledge of office systems and processes

Checks & eligibility

• Right to work in the UK

Nice to have

• Experience of supporting or supervising staff
• Experience of handling monies and working within financial guidelines
• Knowledge of NHS systems

What’s offered

• NHS pension scheme
• 27 days annual leave plus bank holidays, pro rata
• Access to NHS staff benefits and discounts
• Training and development opportunities, with scope for career progression
• Regular 1-2-1s, quarterly supervision and annual appraisal
• Staff recognition through Greatix and Star Award schemes