Team Secretary

The Methodist Church in Britain; North West Leicestershire; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Generous annual leave

Flexible working

CPD opportunities

Staff wellbeing service

Staff discounts

Job summary

The Methodist Church in Britain is seeking a Team Secretary for Thrive, an emotional health and wellbeing service for young people up to 19, housed within a healthcare setting. You will log referrals, maintain Paris records and draft clinical correspondence, with occasional evenings and weekend availability.

You will handle confidential information, type letters and reports, and produce regular performance data while supporting the administrative lead and management team in a busy environment.

Qualifications

• GCSE English or equivalent.
• RSA/NVQ Level 3 Typing or secretarial diploma.
• Experience in health or social care setting.
• Experience under high stress conditions.

Responsibilities

• Log new referrals onto Paris and allocate them to caseloads.
• Process referrals and support the administrative lead and management team.
• Maintain patient health records, keeping information up to date.
• Input new patient demographic data and keep booking records accurate on Paris.
• Type appointment and clinical letters, assessments, care plans, reports and non-clinical correspondence.
• Pull regular reports on pending referrals and resolve them promptly.
• Manage the day-to-day referral system, balancing and delegating workload.
• Deal with telephone queries from service users, sometimes distressed.
• Provide weekly statistical data, monitor waiting times and raise issues.
• Attend meetings as directed, taking and typing up minutes.
• Maintain confidentiality and courteous service in line with health records policies.

Skills

Microsoft Office

Problem-solving

Under pressure

Teamwork

Customer care

Confidentiality

Education

GCSE English

RSA/NVQ Level 3 Typing

Secretarial studies diploma

Tools

Paris system

Job description

Team Secretary post in #Thrive, an emotional health and wellbeing service for young people up to 19, run by Pennine Care with another trust. The work centres on referral processing, keeping patient records current on the Paris system, and typing clinical correspondence. It involves frequent calls from distressed service users and expects evening and weekend availability. Visa sponsorship is not available for this role.

What the job involves

• Log new referrals onto Paris and allocate them to caseloads once authorised
• Process referrals and support the administrative lead, wider management team and daily duty manager as directed
• Maintain patient health records, keeping information up to date and filed in good order
• Input new patient demographic data and keep booking and client records accurate on Paris
• Type appointment and clinical letters, assessments, care plans, reports and non-clinical correspondence
• Pull regular reports on pending referrals and resolve them promptly
• Manage the day-to-day referral system, balancing and delegating workload
• Deal with telephone queries from service users, sometimes distressed, with minimal supervision
• Provide weekly statistical data, including monitoring waiting times and acting on potential problems
• Attend meetings as directed, taking and typing up minutes
• Maintain confidentiality and courteous service in line with health records policies
• Report potential problems to the Operational Co-ordinator and carry out other duties as instructed

Qualifications

• Good general education including GCSE English
• RSA or NVQ Level 3 typing, diploma in secretarial studies or equivalent

Experience

• Experience in a health or social care setting
• Experience of working in a highly stressful environment

Skills & knowledge

• Competence with Microsoft Office Suite
• Problem-solving skills
• Ability to work efficiently and well under pressure
• Ability to stay calm in stressful working conditions
• Ability to work on own initiative and as part of a multidisciplinary team
• Customer care skills

Nice to have

• ECDL
• NHS experience
• Awareness of the Paris system
• Ability to demonstrate effective use of resources
• Previous experience in mental health teams

What's offered

• Generous annual leave entitlement for Agenda for Change and medical and dental staff
• Flexible working opportunities to support work/life balance
• Access to continuing professional development
• Involvement in improvement and research activities
• Health and wellbeing activities and access to a staff wellbeing service
• Staff discounts across retail, leisure and travel