Team Secretary | Pennine Care NHS Foundation Trust

Pennine Care NHS FT; Rochdale; On-site; GBP 21,000 - 26,000; Full time

Job summary

Pennine Care NHS Foundation Trust is recruiting a Team Secretary for the Thrive service in Rochdale. The role supports the service with referrals, appointment letters, and patient records while ensuring confidentiality and efficient workflow.

You will work with the administrative lead and management team, typing letters and reports, maintaining Paris records, and generating weekly data for monitoring waiting times. Evening/weekend flexibility may be required.

Qualifications

• Experience providing administrative support in a healthcare or social care setting.
• Ability to process referrals and support duty manager tasks as directed.
• Typing duties include letters, assessments and care plans.
• Competent in maintaining patient records and confidential information.

Responsibilities

• Provide administrative support to the service and management team.
• Process referrals and support the daily duty manager as directed.
• Type appointment letters, clinical letters, assessments and care plans.
• Maintain Paris patient records and generate replacements as required.
• Pull regular Paris reports and ensure data accuracy and timeliness.
• Ensure confidential handling of patient information and respond to inquiries.

Skills

Administrative support

Referral processing

Typing

Record management

Appointment scheduling

Tools

PARIS system

Job description

Team Secretary | Pennine Care NHS Foundation Trust

Unfortunately this role does not attract sponsorship under current government legislation, therefore if you require a certificate of sponsorship to support a visa application, we will be unable to proceed with your application.

An exciting opportunity has arisen to be the Team Secretary in our national award winning emotional health and wellbeing service, #Thrive based in Rochdale. #Thrive is a service for young people aged up to 19. We have a fantastic reputation for providing innovative support to young people in the area. The service is provided by Pennine Care in conjunction with Your Trust and is co-located with our Young Peoples Mental Health Support Team and Parent Infant Mental Health Service. If you enjoy working as part of a busy team and share our vision to provide excellent quality care at the an early intervention level then consider applying to join us. We also benefit from being close to a number of shops and have free parking.

The post holder will be responsible for contributing to the provisions of an efficient and effective service with excellent standards of customer care and referral processes within the Service.

• Provide administrative support to the service.
• Ensure the provision of support to the administrative lead and the wider management team which includes processing of referrals, support for the daily duty manager (as directed), typing appointment and clinical letters, assessments, care plans, reports and non-clinical correspondence.
• Log all new referrals onto Paris, allocating these to caseloads when authorised.
• Input all new patient demographic data onto the Paris system.
• Maintaining patient health records, ensuring that patient information is up to date and the records are kept in good order, with replacement records generated when the condition requires.
• Pull regular reports from Paris of pending referrals and ensuring resolutions in a timely manner, also ensuring the systems are accurate and up to date.

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our#PennineCarePeopleand do everything we can to make sure we’re a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance
• Access to Continued Professional Development
• Involvement in improvement and research activities
• Health and Wellbeing activities and access to an excellent staff wellbeing service
• Access to staff discounts across retail, leisure and travel
• Provide administrative support to the service.
• Ensure the provision of support to the administrative lead and the wider management team which includes processing of referrals, support for the daily duty r manager (as directed), typing appointment and: clinical letters, assessments, care plans, report > ... etc
• Provide support for the management of the referral system in the service on a
• Create and achieve a balance in the workload by prioritising and delegating work as necessary and monitoring the situation on a daily basis.
• Maintain information systems including Paris in accordance with directives from the Operational Co-ordinator.
• To support the booking system, ensuring all appointments and client information is recorded on Paris. To report any potential problems to the Operational Coordinator. To become involved in service systems process for booking new patient appointments when required.
• Provide weekly statistical data for analysis including monitoring waiting times and taking necessary action to address and alleviate potential problems.
• Dealing with telephone queries from sometimes distressed service users with minimum supervision verifying that all patient data is correct and any amendments made.
• Filing any relevant documentation in patient records.
• Ensuring that an efficient and courteous service is offered to all service users and that confidentiality is strictly maintained.
• Be aware of all policies and procedures in relation to health records.
• Attendance at relevant meetings as directed by the Operational Coordinator to take notes / minutes, type up minutes of the meeting and feedback accordingly.
• Any other duties commensurate with the post as instructed by the Operational
• The post holder will be expected to be able to take on the above duties in addition to their current job, but it may be necessary to adjust workloads accordingly and delegate some tasks as appropriate.
• To work flexibly including availability to work evenings and weekends.

AFC 15/06/17 JME-146-17 Team Secretary Band 3

This advert closes on Thursday 5 Nov 2026