Support Service Team Secretary

The Methodist Church in Britain; Leeds; Hybrid; GBP 23,000 - 26,000; Full time

Benefits offered by this job

NHS Pension Scheme

Employee wellbeing support

Flexible and remote working

Coaching, development and training

Discounts and NHS offers

Job summary

Leeds and York Partnership NHS Foundation Trust is seeking an administrative secretarial assistant to support clinical and support service teams in Leeds and York. The role focuses on running the Duty Desk, diary management, minute taking, and handling enquiries from staff, service users and carers.

The post includes audio typing and monthly Excel reporting on referrals, with flexible work base and hours. Advanced Microsoft Office skills are essential, and the role is on a 12-month fixed-term

Qualifications

• Word processing at RSA 3 standard or equivalent, tested
• Minute taking and diary management
• Communicating with service users, carers and families
• Advanced knowledge of Microsoft Office programmes
• Data analysis skills with Excel for statistics

Responsibilities

• Managing the team's Duty Desk
• Handling enquiries from staff, service users, carers and other professionals
• Audio typing and producing correspondence
• Arranging meetings and taking minutes
• Managing diaries and appointments
• Producing monthly statistical reports in Excel
• Maintaining records under confidentiality and governance standards
• Supporting patients, carers and staff with non-clinical information
• Prioritising workload and meeting deadlines
• Covering colleagues in different areas when required

Skills

Word processing (RSA 3)

Diary management

Minute taking

Written and verbal communication

Advanced Microsoft Office

Data analysis in Excel

Education

RSA 3 Word processing or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

An administrative secretarial post supporting clinical and support service teams at Leeds and York Partnership NHS Foundation Trust, on a 12-month fixed-term basis. Core work is running the team's Duty Desk, managing diaries and appointments, taking minutes and handling enquiries from staff, service users and carers. The role also carries audio typing and monthly Excel reporting on referral activity, and it requires flexibility over work base and hours to cover colleagues in other areas. Advanced Microsoft Office skills are essential, and visa sponsorship is not offered for this role.

What the job involves

• Managing the team's Duty Desk
• Handling telephone and face-to-face enquiries from staff, service users, carers and other professionals
• Audio typing and producing correspondence using Microsoft Office and digital transcription
• Arranging meetings and taking minutes
• Managing diaries and appointments
• Analysing referral data and producing monthly statistical and performance reports in Excel
• Maintaining accurate electronic and manual records under confidentiality and information governance standards
• Supporting patients, carers and staff with non-clinical information and coordinating services
• Prioritising workload, meeting deadlines and maintaining effective office systems
• Contributing to service improvement and following Trust policies
• Covering colleagues in different areas and work bases when required

What’s required

Qualifications

• Word processing at RSA 3 standard or equivalent, tested

Experience

• Minute taking and diary management
• Communicating with service users, carers and families

Skills & knowledge

• Excellent, proven written and verbal communication
• Advanced knowledge of Microsoft Office programmes
• Data analysis skills, including proficient Excel use for statistical reports
• Problem-solving skills
• Prioritising workload, working to strict time frames and on own initiative
• Knowledge of Information Governance and awareness of confidentiality and data protection

Nice to have

• Knowledge of the BigHand translation system
• Example of spotting a small problem early and acting to stop it growing
• Example of noticing a colleague or someone known to you needed support and offering help
• Example of showing kindness or understanding to someone

What’s offered

• 27 to 33 days annual leave
• NHS Pension Scheme
• Employee wellbeing support
• Flexible and remote working arrangements
• Coaching, support and career development and training
• Discounts and payment schemes, including for cars and NHS discount offers