CYP Team Administrator

The Methodist Church in Britain; Wollaton; Hybrid; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Free 24/7 confidential counselling and

NHS pension scheme

Flexible working options

Training and promotion opportunities

Car leasing and salary sacrifice

Free eye tests and discounts

Active staff networks

Job summary

Lincolnshire Partnership NHS Foundation Trust is seeking an organized 30-hour-per-week administrator to support the Children and Young People Services team. The role focuses on inputting referrals and clinical activity into electronic records, data reporting, and coordinating communications with families.

The post involves travel across Lincolnshire, mainly office-based with some home-working. NHS environment emphasizes confidentiality and information governance.

Qualifications

• NVQ 3 in Business Administration or equivalent, or relevant experience.
• Good standard of general education including English.
• Experience in an office administration role is required.

Responsibilities

• Input referrals, clinical activity and other information onto electronic patient record systems.
• Navigate, maintain and update clinical systems, databases and electronic records.
• Contact children, young people and families by phone, email or letter to arrange appointments and provide updates.
• Produce letters, reports and correspondence using audio typing, copy typing and word processing.
• Gather, process and manage information to support service delivery.
• Support data quality and monitoring using Excel and Power BI housekeeping reports.
• Provide diary and calendar management support for clinicians and managers.
• Travel across Lincolnshire to attend meetings, training events and service needs.

Skills

Clinical systems usage

Minute taking

Typing accuracy

Information governance

Phone and email communication

Customer service

Education

NVQ 3 in Business Administration or equivalent

General education including English

Tools

Microsoft Word

Microsoft Excel

Publisher

RIO

Big Hand

Finance systems

Procurement systems

Power BI

Job description

Twelve-month administrative post in the Children and Young People Services team at Lincolnshire Partnership NHS Foundation Trust, supporting the Mental Health Support Team in North Kesteven and Healthy Minds. The work centres on inputting referrals and clinical activity to electronic patient records, contacting families, producing correspondence and monitoring data. The post is 30 hours a week, Monday to Friday, mainly office-based with some home-working and travel across the county. Applicants must give their visa type and expiry date, as sponsorship is not offered.

What the job involves

• Input referrals, clinical activity and other information accurately onto electronic patient record systems
• Navigate, maintain and update clinical systems, databases and electronic records
• Contact children, young people and families by telephone, email or letter to arrange appointments and give updates
• Produce letters, reports and correspondence using audio typing, copy typing and word processing
• Gather, process and manage information to support service delivery
• Support data quality and monitoring using Excel and Power BI housekeeping reports
• Provide diary and calendar management support for clinicians and managers
• Travel across Lincolnshire to attend meetings, training events and service needs

Qualifications

• NVQ 3 in Business Administration or equivalent, or relevant experience
• Good standard of general education including English

Experience

• Considerable experience in an office administration role
• Extensive experience of Microsoft Word, Excel and Publisher
• Data inputting, monitoring and understanding of data reports
• Outlook and diary management, including planning meetings and events
• Extensive customer service experience
• Petty cash and office finance

Skills & knowledge

• Use of clinical systems
• Minute taking
• Typing to a high standard, including letter writing and formatting
• Understanding of information governance and patient confidentiality
• Polite, tactful communication by phone and in person, including difficult conversations

Checks & eligibility

• Visa type and expiry date provided in application, as sponsorship is not offered

Other

• Organisation to manage multiple requests, own workload and deadlines under pressure
• Flexibility and willingness to support colleagues and teams in busy periods

Nice to have

• RSA or equivalent qualifications
• Experience of working in a medical or NHS setting
• Experience of working in a mental health environment
• Familiarity with Trust database systems, preferably RIO
• Finance or procurement systems
• Big Hand
• Data cleansing

What’s offered

• Free 24/7 confidential counselling and wellbeing support, open to family members
• NHS pension scheme
• Competitive annual leave entitlement
• Flexible working options
• Training and promotion opportunities
• Car leasing and salary sacrifice schemes
• Free eye tests and discounts with major retailers and restaurants
• Active staff networks