Team Member UK

Immersive Gamebox; Manchester; On-site; GBP 18,000 - 26,000; Full time

Job summary

Immersive Gamebox is seeking a welcoming and proactive team member to greet visitors, host experiences, and ensure a safe, clean environment.

You will engage with guests, manage bookings and queries, maintain equipment, and collaborate with the GM/AGM to hit KPIs and deliver memorable experiences in a fast-paced venue.

Flexibility in hours and a can-do attitude are valued as you help grow a new concept in Manchester, testing games and contributing to a positive, professional environment.

Qualifications

• Willing to work flexible hours.

Responsibilities

• Welcome all visitors to the space.
• Host and monitor teams through their experience.
• Ensure areas are clean and presentable.
• Keep up to date with bookings and queries.
• Maintain the equipment and technology.
• Answer visitor enquiries and promote the experience to passers-by.
• Communicate and cooperate with other venue staff and the wider team.
• Follow Health & Safety procedures
• Optimistic, enthusiastic, and "can do" attitude
• Strong sense of ownership, but understands when to elevate issues
• Calm under pressure. Able to troubleshoot and solve problems quickly
• Commitment to efficiency and excellence - do things fast and right
• Promote and maintain a positive and professional environment
• Support the GM & AGM to meet and exceed yearly budgeted venue sales
• Support the GM & AGM to meet and Exceed IGB KPIs
• Ensure monthly PES and review score goals are met
• Ensure key events are held and executed successfully, such as Spring Break, Holidays, etc, and during key happenings for the city and community

Job description

We are on a mission to take Immersive Entertainment to a whole new level!!!!

Immersive Gamebox is revolutionising the gaming landscape, delivering a unique, shared and social gaming experience, captivating audiences of all ages and skill levels

When it comes to fun and games, we’re in a league of our own with over 25,000, 5 star Tripadvisor reviews putting us in the top 10% of attractions worldwide!!

We are looking for people who want more than a job - they want to help build a company that disrupts an entire industry. With Immersive Gamebox, you’ll be allowed to push your boundaries, find out what you’re capable of, work with and learn from brilliant colleagues, and enjoy the journey of building a business. Sound like something you can get on board with? Awesome.

The Role

As a team member at Immersive Gamebox, you are the face of the business and its values. You know that every person you interact with is just as important as the next. You thrive on building relationships with visitors and exceeding their expectations ensuring visitor satisfaction is delivered to the highest standards

Accountabilities

Welcome all visitors to the space.

Host and monitor teams through their experience.

Ensure areas are clean and presentable.

Keep up to date with bookings and queries.

Maintain the equipment and technology.

Answer visitor enquiries and promote the experience to passers‑by.

Communicate and cooperate with other venue staff and the wider team.

Follow Health & Safety procedures

Optimistic, enthusiastic, and "can do" attitude

Strong sense of ownership, but understands when to elevate issues

Precise, organized, and attentive to detail

Thrives in a fast and changing environment

Calm under pressure. Able to troubleshoot and solve problems quickly

Commitment to efficiency and excellence - do things fast and right

Promote and maintain a positive and professional environment

Support the GM & AGM to meet and exceed yearly budgeted venue sales

Support the GM & AGM to meet and Exceed IGB KPIs

Ensure monthly PES and review score goals are met

Ensure key events are held and executed successfully, such as Spring Break, Holidays, etc, and during key happenings for the city and community

The Person

Organized with a great eye for detail

Confident with computer and tablet technology

Willing to work flexible hours

New and exciting concept, with an ambitious growth plan

A chance to test our games before the general public