Venue Manager

Immersive Gamebox; Greater London; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

28 days holiday

Employee Assistance Program

Access to new immersive games

Vibrant team culture

Job summary

A location-based entertainment leader in London is seeking a passionate Venue Manager to lead operations and ensure exceptional guest experiences. You will manage a team, oversee venue operations, and drive profitability through strategic decision-making and local marketing initiatives. Ideal candidates have at least 2 years in a managerial role, a strong focus on customer service, and budgeting skills. The salary ranges from £35,000 to £45,000 annually, plus bonuses and benefits including 28 days holiday.

Qualifications

• Minimum 2 years as a managerial leader in hospitality or retail.
• Proven track record of driving profitability and customer satisfaction.
• Experience managing controllables and labour costs.

Responsibilities

• Lead and develop a high performing team.
• Manage daily venue operations and customer service.
• Drive local marketing initiatives and event planning.

Skills

Customer service excellence

Leadership

Profitability driving

Operational consistency

Local marketing

Tools

Excel

CRM

POS systems

Job description

Overview

Immersive Gamebox is a fast growing leader in location based entertainment. At our Southbank Venue in Waterloo, we deliver immersive social gaming experiences that thrill guests of all ages.

Location: Arch 3, 83 Scoresby St, London SE1 0XN

What We’re Looking For

We’re seeking a passionate, experienced Sales driven venue manager who moves fast, thinks big, and owns their results. You thrive in hospitality, retail, or entertainment environments. You’re inspired by audience engagement, team leadership, and growing a business from the ground up, all with an eye on guest satisfaction and profitability!

Job Purpose

You will serve as the business leader and brand ambassador at our Southbank venue. You will oversee venue operations, guest service excellence, event management, team growth, and financial performance exercising cost control. You’ll partner with your Area Manager, Central Office, and cross functional teams (Marketing, HR, Tech) to drive growth, monitor KPIs, and deliver a top tier experience every time!

What You’ll Do

• Lead a high performing team of 4–6 staff and foster a culture of customer service excellence, operational consistency, and engagement
• Manage daily on site venue operations, customer service, and retail experiences in a fast paced environment
• Drive local marketing initiatives and event planning (school breaks, holidays, community events) to boost bookings and foot traffic
• Own budget management, payroll, labour scheduling, POS operations, and profit & loss oversight and controlling the controllables
• Monitor and act on key performance indicators including revenue growth, guest satisfaction ratings, and internal reviews
• Cover solo shifts to support lean labour strategies and ensure smooth operations
• Ensure compliance with all safety standards, venue maintenance policies, and local, state, and federal regulations
• Hire, onboard, and develop talent to support performance and succession planning
• Collaborate with Marketing, HR, and Tech to align operations with brand strategy and technology driven service improvements
• Build relationships in the local community to enhance visibility and brand reputation

What We Need From You

• Required Experience: Minimum 2 years as a managerial leader or venue leader, or equivalent leadership role in hospitality, retail, or location based entertainment
• Proven track record of driving profitability, customer service, and guest satisfaction
• Experience managing controllables, staffing schedules, labour costs, and POS systems
• Strong understanding of safety protocols and venue operations
• Preferred Experience: Experience in food & beverage or sales heavy environments
• Tech savvy with familiarity using Excel, CRM, POS, and scheduling software
• Skilled in local marketing tools like social media campaigns, community outreach, and promotional events
• Core Skills & Traits: Inspiring leader who motivates through clear communication and accountability
• Business minded decision maker with analytical insight and strategic focus
• Calm, quick thinking under pressure in a dynamic, customer facing environment
• Attention to detail, especially regarding guest experience and operational excellence
• Driven by growth: eager to build, scale, and elevate one of our London venues
• Ability to use Excel at an intermediate level

Why Join Us

Working with Immersive Gamebox means blending fun with ambition!

Compensation

Salary: £35,000 to £45,000 per year

Bonus: Up to 5% annual performance based incentive

Benefits

• Holiday 28 days per year to recharge and enjoy time off
• Confidential support through our Employee Assistance Program
• Early access to new immersive games and events
• A vibrant team culture built around creativity, community, and impact

If you’re energized by the opportunity to lead and grow a high volume London based venue, deliver top notch guest experiences, and build something extraordinary—we want to hear from you!