Supervisor

Immersive Gamebox; Greater London; On-site; GBP 25,000 - 32,000; Full time

Job summary

Immersive Gamebox is looking for a Supervisor who will be the face of the venue, upholding the company values and leading the team to deliver outstanding visitor experiences every day. You’ll welcome guests, host and monitor teams through their experiences, keep spaces clean, manage bookings and inquiries, maintain equipment, and assist with opening or closing duties while collaborating with venue staff.

This role requires a proactive, optimistic attitude, strong organisational skills, and the

Qualifications

• 2+ years in hospitality, retail or entertainment
• Organised with a great eye for detail
• Consistent positive attitude
• Confident with computer and tablet technology
• Willing to work flexible hours

Responsibilities

• Welcome all visitors to the space
• Host and monitor teams through their experience
• Ensure areas are clean and presentable
• Keep up to date with bookings and queries
• Maintain the equipment and technology
• Answer visitor enquiries and promote the experience
• Communicate and cooperate with other venue staff and the wider team
• Responsible for opening or closing the venue
• Support the venue management with leading and developing the team.

Skills

Team leadership

Guest service

Attention to detail

Tech literacy

Tools

Tablet technology

Computer skills

POS systems

Job description

Immersive Gamebox is on a mission to reinvent how we play video games. We’ve created an immersive team challenge, which takes place in interactive Gameboxes, where players work together to win. The Gameboxes feature a range of techniques, including projection mapping, touch screens, motion tracking, and surround sound, to deliver a fun and immersive experience without needing headsets.

We are looking for people who want more than a job – they want to help build a company that disrupts an entire industry. With Immersive Gamebox, you’ll be allowed to push your boundaries, find out what you’re capable of, work with and learn from brilliant colleagues, and enjoy the journey of building a business. Sound like something you can get on board with? Awesome.

The Job:

As a Supervisor at Immersive Gamebox, you are the face of the business and its values. You know that every person you interact with is just as important as the next. You are a leader across the team and thrive on building relationships with visitors and exceeding their expectations ensuring visitor satisfaction is delivered to the highest standards.

Key Responsibilities:

• Welcome all visitors to the space
• Host and monitor teams through their experience
• Ensure areas are clean and presentable
• Keep up to date with bookings and queries
• Maintain the equipment and technology
• Answer visitor enquiries and promote the experience to passers‑by
• Communicate and cooperate with other venue staff and the wider team
• Responsible for opening or closing the venue
• Support the venue management with leading and developing the team.

Experience:

• Previously worked in hospitality, retail or entertainment for at least 2 years
• Organized with a great eye for detail
• Consistent positive attitude
• Confident with computer and tablet technology
• Willing to work flexible hours

What Person are we looking for?

• Optimistic, enthusiastic, and “can do” attitude
• Strong sense of ownership, but understands when to elevate issues
• Precise, organized, and attentive to detail
• Thrives in a fast and changing environment
• Calm under pressure. Able to troubleshoot and solve problems quickly
• Commitment to efficiency and excellence - do things fast and right
• Promote and maintain a positive and professional environment
• New and exciting concept, with an ambitious growth plan
• A chance to test our games before the general public