CX Team Member

Foot Locker; Kingston upon Thames; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

From: £10.00 - £14.12 per hour

28 days holiday + 1 extra day per year

Associate discount 30-50%

Wellbeing options through WellHub

Employee Assistance Program

Company Sick Pay

Head Office Internships

Ambassador Programme

Development Opportunities

Job summary

Foot Locker in Kingston upon Thames is seeking a friendly Sales Associate to provide an exceptional in-store experience. You will discuss athletic sneakers and apparel, engage with customers, and work as part of a team to hit personal and productivity goals.

Role requires enthusiasm for customer interaction, strong knowledge of products, and flexible hours including nights and weekends. Training and advancement opportunities are available in a supportive retail environment.

Qualifications

• 0-3 years of retail experience required.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Motivated by interacting with customers and athletic products to achieve great results.
• Initiates completion of tasks without supervision.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products and collaborating with colleagues to provide excellent service.
• Delivering sales, outstanding customer experience, and meeting operational expectations.
• Maintaining personal and productivity goals.
• Engaging with every customer by asking open-ended questions to assess needs.
• Learning and sharing product knowledge and trends to fit customer needs.
• Staying aware of all product knowledge and upcoming trends.

Skills

Retail experience

Customer engagement

Motivated by customer interaction

Self-motivation

Flexible schedule

Job description

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Qualifications

• 0-3 year of retail experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability - including nights, weekends, and holidays

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, outstanding customer experience, and operational expectations
• Maintaining personal and productivity goals
• Connects with every customer by asking open-ended questions to assess needs
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• From: £10.00 - £14.12 per hour
• 28 days holiday - plus an extra day per year for the first 5 years!
• Associate discount of between 30 - 50%
• WellHub - Daily Wellbeing options for Employees
• Employee Assistance Program - Retail Trust
• Company Sick Pay scheme
• Head Office Internships
• Striper Ambassador Programme
• Development Opportunities

Address
16-18 Clarence Street
City
Kingston Upon Thames
State/Province
UK
Postal Code
KT1--1NX