CX Team Member

The Lexicon Bracknell; Bracknell; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

28 days holiday

Annual extra day first 5 years

Associate discount 30-50%

Wellbeing program

Employee Assistance Program

Job summary

The Lexicon Bracknell is seeking a sales associate to deliver an elevated in-store experience for athletic sneakers and apparel. You will chat with customers, understand needs, and share knowledge on products and trends while working as part of a cooperative team.

Responsibilities include driving sales, maintaining productivity goals, and upholding a welcoming environment. Benefits include a generous holiday allowance, associate discounts, and wellbeing programs designed for retail staff.

Qualifications

• 1-3 years of retail experience.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Motivated to achieve great results through enthusiasm for athletic products.
• Initiates completion of tasks without supervision.

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products and collaborating with colleagues to provide excellent sales service.
• Delivering sales and outstanding customer experience while meeting operational expectations.
• Maintaining personal and productivity goals.
• Connecting with customers by asking open-ended questions to identify needs.
• Learning and sharing expertise on products and trends to fit customer needs.
• Maintaining awareness of product knowledge and upcoming trends.
• Contributing to a positive and inclusive work environment.
• Offering a guest experience with a 30-50% associate discount and wellbeing benefits.

Skills

Retail experience

Customer engagement

Enthusiasm for athletic products

Task ownership

Job description

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It's easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile.

You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Qualifications

• 1 -3 year's of retail experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability - including nights, weekends, and holidays

Responsibilities

Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service

Delivering sales, outstanding customer experience, and operational expectations

Maintaining personal and productivity goals

Connects with every customer by asking open-ended questions to assess needs

Ability to learn and share expertise of products and trends to fit customer's needs

Maintains an awareness of all product knowledge, and current or upcoming product / trends

Contributes to a positive and inclusive work environment

28 days holiday - plus an extra day per year for the first 5 years!

Associate discount of between 30 - 50%

WellHub - Daily Wellbeing options for Employees

Employee Assistance Program - Retail Trust