Team Manager

Castelan; Weston-super-Mare; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Onsite parking

Career development

Staff wellbeing initiatives

Pension

Job summary

Castelan is seeking a Team Manager to lead the Internal Parts Team at our Weston-super-Mare head office. You will coach and develop staff, oversee performance and wellbeing, and ensure smooth onboarding for new starters. Your leadership will drive customer-focused operations in a fast-paced environment.

The role requires hands-on, proactive leadership with strong organisational skills and a people-first approach. Experience in contact centres or logistics is helpful but leadership matters most.

Qualifications

• Experience as a Supervisor, Team Leader, or Manager with a passion for developing people.
• Proven ability to motivate, coach, and improve team performance.
• Confidence using Microsoft Office 365 (especially Excel).
• Strong organisational skills with a hands-on, proactive approach.
• A people first mindset with the ability to support both performance and wellbeing.

Responsibilities

• Lead and develop your team through coaching, mentoring, and support.
• Oversee performance, absence, and wellbeing with empathy and fairness.
• Onboard new starters to build a strong team culture.
• Be the go-to for team support and day-to-day operations.
• Drive performance against KPIs and SLAs using data and insights (Excel, Office 365).
• Manage workloads to keep operations efficient and customer-focused.

Skills

Supervisor leadership

Team development

Coaching

MS Office 365 (Excel)

Organisational skills

Tools

Excel

Job description

Lead with Confidence. Grow with Castelan.

Are you an experienced Supervisor ready for your next step, or an established Team Manager looking for a fresh challenge?

We are looking for a people-focused leader, based on site at our Weston-Super-Mare Head Office to take ownership of our Internal Parts Team, driving performance, developing talent, and delivering excellent customer outcomes in a fast-paced, target-driven environment.

What You Will Be Doing

• Lead and develop your team - coaching, mentoring, and supporting individuals to reach their full potential
• Oversee performance, absence, and wellbeing, managing both professional and personal matters with empathy and fairness
• Integrate and develop new starters, ensuring a smooth onboarding and building a strong, engaged team culture
• Act as the go-to for team support, helping colleagues navigate queries, challenges, and day-to-day operations
• Drive performance against KPIs and SLAs using data and insights (Excel, Office 365 tools)
• Manage workloads and priorities to keep operations efficient and customer-focused
• Work collaboratively with stakeholders and suppliers, resolving issues and improving processes

For further details about the role, please refer to the More Information button, or via :https://jobdescriptions.castelangroup.com/

What We Are Looking For

• Experience as a Supervisor, Team Leader, or Manager with a passion for developing people
• Proven ability to motivate, coach, and improve team performance
• Confidence using Microsoft Office 365 (especially Excel)
• Strong organisational skills with a hands-on, proactive approach
• A people first mindset with the ability to support both performance and wellbeing

Experience in contact centres or logistics is helpful, but your leadership skills are what matter most.

For further details about the role, please refer to the More Information button, or via :https://jobdescriptions.castelangroup.com/

Why This Role?

• A genuine career progression opportunity for emerging leaders
• The chance to shape, develop, and grow your own team
• A supportive environment where people development is a priority
• A role where you'll make a real difference every day

For further details about the role, please refer to the More Information button, or via :https://jobdescriptions.castelangroup.com/

What We Are Looking For

• Experience as a Supervisor, Team Leader, or Manager with a passion for developing people
• Proven ability to motivate, coach, and improve team performance
• Confidence using Microsoft Office 365 (especially Excel)
• Strong organisational skills with a hands-on, proactive approach
• A people first mindset with the ability to support both performance and wellbeing

Experience in contact centres or logistics is helpful, but your leadership skills are what matter most.

For further details about the role, please refer to the More Information button, or via :https://jobdescriptions.castelangroup.com/

Why This Role?

• A genuine career progression opportunity for emerging leaders
• The chance to shape, develop, and grow your own team
• A supportive environment where people development is a priority
• A role where you'll make a real difference every day

What's In It for You?

Alongside salary and pension, you'll enjoy:

• 24/7 GP access for you and your household
• Discounts on cinema tickets, major retailers, and national brands
• Career development and progression opportunities
• Employee of the Month awards and celebratory events
• Onsite Mental Health First Aid support
• Staff socials, wellbeing initiatives, and charity fundraising
• Free onsite parking (locationdependent) and excellent transport links
• Employee Assistance Programme for counselling, financial, and legal support
• First Week's Lunches covered by the business via our local catering partner

Team Manager • Weston-super-Mare, England, GB

Full-time