Customer Service - Call Centre Manager

Adore Recruitment Ltd; Weston-super-Mare; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

26 Days Holiday + Bank Holidays

Performance Bonus

Modern Office Environment

Career Development

Job summary

Adore Recruitment Ltd is recruiting a Customer Service - Call Centre Manager in Weston-super-Mare to lead a busy, high-performing team and drive outstanding customer experiences.

You'll coach staff, shape service strategies, manage KPIs, and collaborate with internal teams to retain clients and grow accounts. This office-based role offers a competitive salary, bonus, and comprehensive benefits.

Qualifications

• Experience leading a customer-facing team.
• Proven track record of coaching and developing teams.
• Experience working in a KPI-driven environment.
• Excellent communication and relationship-building skills.
• CRM experience and commercial awareness.

Responsibilities

• Lead, coach, and develop a team of Customer Relationship Executives.
• Create a positive, motivated, and high-performing team culture.
• Drive performance through regular coaching, one-to-ones, and KPI management.
• Ensure customers receive an outstanding experience across inbound and outbound interactions.
• Manage escalated customer enquiries and deliver effective resolutions.
• Work closely with internal departments to maximise customer retention and account growth.
• Identify opportunities for continuous improvement and service excellence.
• Recruit, mentor, and develop future talent within the business.

Skills

People leadership

Coaching

KPI management

Communication

Relationship building

CRM experience

Tools

CRM software

Job description

Customer Service - Call Centre Manager

Weston-super-Mare | Office-Based

Competitive Salary + Bonus + Outstanding Benefits

Monday to Friday

Ready to Lead a High-Performing Team in a Fast-Moving, Growing Industry?

Are you a passionate people leader who thrives in a busy, customer-focused environment? Do you enjoy developing talent, driving performance, and delivering exceptional customer experiences?

We're looking for an ambitious Customer Service - Call Centre Manager to lead and inspire a team of Customer Relationship Executives within a successful and growing organisation. This is an exciting opportunity to join a dynamic business operating in a fast-paced industry where customer service excellence and strong client relationships are at the heart of everything they do.

If you're looking for a leadership role where you can truly make an impact, develop your team, and be recognised for your success, we'd love to hear from you.

The Opportunity

You’ll be leading a team responsible for delivering exceptional customer support while proactively managing and nurturing customer relationships. Working closely with internal sales and operational teams, you’ll play a key role in driving customer satisfaction, retention, and business growth.

You’ll have the opportunity to shape team performance, influence customer experience strategies, and contribute to the ongoing success of a market-leading business.

Key Responsibilities

• Lead, coach, and develop a team of Customer Relationship Executives.
• Create a positive, motivated, and high-performing team culture.
• Drive performance through regular coaching, one-to-ones, and KPI management.
• Ensure customers receive an outstanding experience across both inbound and outbound interactions.
• Manage escalated customer enquiries and deliver effective resolutions.
• Work closely with internal departments to maximise customer retention and account growth.
• Identify opportunities for continuous improvement and service excellence.
• Recruit, mentor, and develop future talent within the business.

About You

We're keen to speak with experienced leaders from customer service, contact centre, client services, account management, or customer relationship backgrounds who can bring energy, positivity, and a passion for developing people.

You’ll ideally have:

• Previous experience managing a customer-facing team.
• A proven track record of coaching, motivating, and developing successful teams.
• Experience working within a KPI-driven environment.
• Excellent communication and relationship-building skills.
• Strong organisational and problem-solving abilities.
• Commercial awareness and CRM experience.
• The ability to inspire others and lead from the front.

Why Join?

This is a fantastic opportunity to become part of a growing company that genuinely invests in its people. You’ll be joining a supportive and collaborative team where your leadership skills will be valued and your career progression actively encouraged.

What’s in it for you?

• Competitive Salary
• Performance Bonus
• 26 Days Holiday + Bank Holidays
• Option to Buy Additional Holiday
• Ongoing Training & Career Development
• Modern Office Environment
• Friendly and Supportive Culture
• Genuine Career Progression Opportunities
• The Opportunity to Make a Real Impact