Customer Service Advisor

Castelan Group

Weston-super-Mare

On-site

GBP 26,000 - 27,000

Full time

7 days ago

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Benefits offered by this job

24/7 GP access

Discounts on cinema tickets

Career development and progression

Employee of the Month awards

Onsite Mental Health First Aid

Staff socials

Free onsite parking

Employee Assistance Programme

Job summary

Castelan Group in Weston-super-Mare is seeking a confident, customer-focused Customer Service Advisor to deliver exceptional after-sales support for clients and their customers. You will handle service requests, communicate clearly across channels, and keep records accurate.

Working in our Claims Department, you will build knowledge of service agreements, help resolve queries, and support colleagues during busy periods while upholding high standards of professionalism.

Qualifications

GCSE Maths and English (or equivalent) required.
Strong communication and customer engagement skills.
Highly organized with excellent attention to detail.
Problem-solving and decision-making abilities.
Teamwork and collaboration with colleagues.
Proficiency in Microsoft Office and internal systems.

Responsibilities

Handle service requests and communicate with clients and customers across channels.
Maintain and update client databases and records accurately.
Develop knowledge of service agreements, processes, and products.
Make confident decisions to achieve the best outcomes for customers and clients.
Support team performance during busy periods.
Contribute to continuous improvement by adopting new processes.

Skills

Strong communication

Customer engagement

Organised

Problem-solving

Decision-making

Team collaboration

Microsoft Office

Internal systems

Education

GCSE Maths and English (or equivalent)

Tools

Microsoft Office

Internal systems

Job description

Be the Voice That Makes the Difference

We're looking for a confident and customer-focused Customer Service Advisor to deliver exceptional after-sales support for our clients and their customers.

If you thrive on helping people, solving problems, and creating positive experiences for your team as well as customers and clients, you'll feel right at home in this fast-moving, service-driven environment.

About The Role

In this role, you will handle service requests, communicate with clients and their customers, maintain clear contact across multiple channels, and keep customer records accurate and up to date.

Working as part of our Claims Department, you will play a key part in ensuring every interaction is handled professionally, courteously, and in a way that exceeds expectations. You'll be responsible for providing outstanding after-sales care, ensuring that customer queries and claims are processed efficiently and effectively.

You will also:

Communicate clearly and professionally with internal teams, clients, and customers via phone, email, and systems
Maintain and update operational databases and bespoke client systems with accuracy and attention to detail
Build and maintain strong knowledge of service agreements, processes, and products
Make confident decisions to achieve the best outcomes for customers and clients
Support team performance by collaborating and assisting colleagues during busy periods
Contribute to continuous improvement by embracing new processes and ways of working

For further details about the role, please refer to the More Information button, or via https://jobdescriptions.castelangroup.com/.

What You'll Bring

You’ll make confident decisions, support your colleagues, and bring a proactive, can-do attitude to every interaction.

Your ability to stay organised, informed, and professional will help you shine. You’ll take ownership of your performance, maintain high standards, and always look for ways to improve the service you provide.

We’re looking for someone who:

Has strong communication and customer engagement skills
Is highly organised with excellent attention to detail
Demonstrates problem-solving ability and sound decision-making
Works collaboratively and supports others in achieving team goals
Is confident using Microsoft Office and internal systems
Has GCSE Maths and English (or equivalent)
Is motivated to learn, develop, and grow within the role

What You’ll Be Part Of

You’ll be part of a supportive team that values high standards, collaboration, and continuous improvement. We encourage personal growth, knowledge sharing, and professional development, with opportunities to support training and coaching within the team over time. With a strong focus on company culture and delivering excellent service, this is a role where your customer-first mindset truly makes an impact.

Salary

Starting at £25,610, rising to £26,000 after successful completion of probation.

What’s In It for You?

Alongside salary and pension, you’ll enjoy: