Team Manager

Hestia; City Of London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading community support organization in London is seeking a Team Manager to oversee the Redbridge Crisis Alternative Service. The successful candidate will manage a team, ensure service delivery, and uphold high performance standards. Strong experience in mental health services and service user engagement is required, along with effective leadership and budgeting skills.

Qualifications

• Experience in managing services for individuals with mental health and complex needs.
• Capable of handling recruitment, supervision, and training of staff.
• Strong understanding of mental health crisis management and community care.

Responsibilities

• Oversee the effective running of the Redbridge Crisis Alternative Service.
• Lead and manage staff and volunteers to ensure high service standards.
• Promote equality, diversity, and deliver presentations as needed.

Skills

Mental health service management

Staff recruitment and supervision

Performance monitoring

Budget management

Emotional resilience building

Welfare benefits legislation

Safeguarding practices

Written and spoken English proficiency

Tools

MS Office

Case management systems

Job description

Overview

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Redbridge Crisis Alternative Service in London. The role involves working in close partnership with the Area Manager to ensure the effective running, development, and strategic delivery of Hestia's Redbridge Crisis Alternative Service. This includes overseeing service provision during evenings, nights, weekends, and bank holidays to ensure year-round availability, as well as maintaining compliance with contractual, legislative, and organisational requirements. A key part of the role is supporting Recovery Workers and Peer Support staff in helping individuals de-escalate crises, develop self-management strategies, and build resilience. The postholder will also contribute to partnership development, monitoring protocols, and service performance by managing KPIs, outcomes, and user feedback. Additionally, they will be responsible for leading meetings, reflective supervision, accurate reporting, and supporting the annual Business and Equality plans to ensure services remain responsive to customer needs.

Responsibilities

Key responsibilities for health and safety management, budget planning, and resource optimisation. It requires effective leadership in managing staff and volunteers, including recruitment, induction, supervision, appraisals, performance management, and disciplinary procedures when necessary. The postholder will also provide support to students and volunteers, and work with the Senior Management Team and external stakeholders such as NELFT NHS to strengthen strategic partnerships. They will promote co-production by fostering reciprocal relationships between staff and service users, encouraging collaboration rather than dependency. Finally, the role emphasises commitment to equality, diversity, and embedding organisational values into all aspects of service delivery.

What you need to bring / What we’re looking for

You’ll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don’t have to tick all the boxes right away; the important thing is that you’re willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here’s what the team will be looking for:

• The role requires demonstrable experience in managing services for people with mental health and complex needs, alongside expertise in staff recruitment, induction, supervision, motivation, appraisal, training, and handling disciplinary or grievance matters.
• Strong experience in performance monitoring and maintaining consistently high service user standards is essential.
• The postholder must also be capable of managing complex budgets, promoting the organisation externally, delivering presentations, and producing marketing material when needed.
• In addition, the role demands an excellent understanding of mental health crisis management, community care, health and safety, welfare benefits legislation (including welfare reform), and working in partnership with statutory services.
• Candidates should have proven skills in assessing, implementing, and reviewing support plans, as well as strong IT proficiency, including MS Office and case management systems, to produce accurate reports and audit staff performance.
• Strong written and spoken English, the ability to interpret complex reports, and sound knowledge of safeguarding practices are also critical for success.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager.

Equality, Diversity, and Inclusion

We are Hestia. We are committed to creating and maintaining a diverse and inclusive organisation. Our services users come from all walks of life and so do we. We value the skills, abilities, talent and experiences that different people and communities bring to our organisation. We are a disability confident employer.

Safeguarding

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that