Team Leader - Stockport

J.W. Lees & Co.; Stockport; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Cash tips & tronc

Annual profit share

Staff discount

Wellbeing support

Career development

Job summary

JW Lees & Co. is seeking a Front of House Team Leader to guide our busy pub team and oversee daily shifts. You’ll lead from the front, drive excellent guest service, and motivate colleagues to deliver memorable experiences.

As a key ambassador for the brand, you’ll develop your team while maintaining high standards of quality and hospitality. A strong focus on teamwork and guest satisfaction will help you grow with JW Lees across our North West portfolio.

Qualifications

• Experience leading a team in a busy customer-facing environment.
• Strong communication and people skills.
• Ability to motivate and develop team members.
• Proven track record in delivering great guest experiences.

Responsibilities

• Lead front-of-house shifts and manage daily operations.
• Deliver excellent customer service and upsell where appropriate.
• Inspire and support the team to achieve targets and standards.
• Be a positive role model and demonstrate strong leadership.

Skills

Leadership

Communication

Customer service

Team motivation

Job description

What a Front of House Team Leader does at JW Lees:

• Pulling pints and serving super food is only the beginning as you show us you have what it takes to develop to the next level
• You'll be an expert in communication, leading from the front and being a positive role model for your team
• Take the lead and running shifts, it's key that providing excellent customer service and motivating your team is something that you're passionate about.
• The ability to demonstrate great leadership qualities along with being a great team player.

About JW Lees: Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences. We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do: Proud - Savvy - Honest - Passionate - Personal - Together

• Competitive pay plus cash tips and tronc (that's your card tips that are paid into your bank)
• Annual profit share bonus, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress your career with our internal and external development programmes
• Enhanced …? (maybe).
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts