Front of House Team Leader - Aviator

JW Lees; Bramhall; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay with tips

Annual profit share bonus

30% discount on food and drink

50% off food on shift

Discounted hotel stays

24/7 wellbeing support

Career development programmes

BenefitHub discounts

Job summary

JW Lees & Co. is seeking a Front of House Team Leader to drive exceptional guest experiences across our pubs. You will lead from the front, inspire your team, and ensure smooth shift operations while maintaining high service standards.

You will demonstrate strong communication, build a positive team culture, and develop staff to reach their potential within a supportive, family-owned brewery environment.

Qualifications

• Excellent communication and leadership qualities.
• Experience leading teams in hospitality.
• Passion for customer service and guest experience.
• Ability to motivate and develop staff.

Responsibilities

• Lead front-of-house shifts and run operations.
• Provide excellent customer service and motivate the team.
• Develop team to reach the next level.
• Communicate effectively and lead by example.

Skills

Leadership

Communication

Team motivation

Customer service

Shift management

Job description

What a Front of House Team Leader does at JW Lees:

• Pulling pints and serving super food is only the beginning as you show us you have what it takes to develop to the next level
• You'll be an expert in communication, leading from the front and being a positive role model for your team
• Take the lead and running shifts, it's key that providing excellent customer service and motivating your team is something that you're passionate about.
• The ability to demonstrate great leadership qualities along with being a great team player.

About JW Lees: Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences. We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do: Proud - Savvy - Honest - Passionate - Personal - Together

• Competitive pay plus cash tips and tronc (that's your card tips that are paid into your bank)
• Annual profit share bonus, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress your career with our internal and external development programmes
• Enhanced …? (maybe).
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts