Team Leader

Alderley Edge Hotel; Alderley Edge; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Cash tips and tronc

Profit share

Food & drink discount 30%

Food discount 50% on shift

Hotel stays discount

Wellbeing support

Career development programmes

Enhanced parental policies

JW BenefitHub discounts

Job summary

JW Lees in Alderley Edge is seeking a Front of House Team Leader to drive service excellence across our busy pubs and hotels. You will lead front-of-house shifts, coordinate colleagues, and ensure guests enjoy top-quality food and drinks.

We offer competitive pay with tips and bonuses, great career progression, staff discounts, wellbeing support, and development programmes. Join a proud, long-standing family-owned brewer with a warm team culture.

Qualifications

• Experience leading front-of-house teams
• Strong communication and people skills
• Ability to motivate and guide a team to deliver excellent service

Responsibilities

• Lead front-of-house shifts and ensure excellent customer service.
• Communicate effectively and act as a positive role model for the team.
• Motivate and lead the team to deliver great service during shifts.
• Demonstrate strong leadership and teamwork.

Skills

Leadership

Communication

Customer service

Team leadership

Job description

We are looking for a Front of House Team Leader to join our fabulous team.

What we offer our Front of House Team Leaders:

• Competitive pay plus cash tips and tronc (that’s your card tips that are paid into your bank)
• Annual profit share bonus, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress your career with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Front of House Team Leader does at JW Lees:

• Pulling pints and serving super food is only the beginning as you show us you have what it takes to develop to the next level
• You’ll be an expert in communication, leading from the front and being a positive role model for your team
• Take the lead and run shifts; it’s key that providing excellent customer service and motivating and leading the team is something you’re passionate about.
• The ability to demonstrate great leadership qualities along with being a great team player.

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do:

Proud - Savvy - Honest - Passionate - Personal - Together