Front of House Team Leader - Spread Eagle Hotel

J.W. Lees & Co.; Lymm; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Cash tips and tronc

Profit share bonus

30% discount on food and drink

50% off food on shift

Discounted stays in hotels and inns

Wellbeing support

Job summary

JW Lees is seeking a Front of House Team Leader to join our friendly team. You will lead shifts, provide excellent customer service and develop your team to reach the next level.

We offer competitive pay with tips, a profit share bonus, and generous staff discounts on food and drinks across our pubs, inns and hotels, plus wellbeing support and career development opportunities.

Qualifications

• Excellent communication and customer service
• Ability to lead by example and motivate a team
• Strong leadership and people skills

Responsibilities

• Lead front of house shifts and ensure smooth service.
• Provide excellent customer service and mentor team members to reach their potential.

Skills

Front of House leadership

Communication

Team motivation

Job description

We arelooking fora Front of House Team Leaderto join our fabulous team.

What we offer our Front of House Team Leaders:

• Competitive pay plus cash tips and tronc (that's your card tips that are paid into your bank)
• Annual profit share bonus, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress your career with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Front of House Team Leader does at JW Lees:

• Pulling pints and serving super foodis only the beginning as you show us you have what it takes to develop to the next level
• You’ll be an expert in communication, leading from the front and beinga positive rolemodel for your team
• Take the lead and running shifts,it’s key that providing excellent customer service and motivating your teamis something that you’re passionate about.
• The ability to demonstrate great leadership qualities along with being a great team player.

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart ofeverything we do:

Proud - Savvy - Honest - Passionate - Personal - Together