Front of House Team Leader - Moss Trooper

JW Lees; Altrincham; Presencial; GBP 24.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay plus cash tips

Annual profit share bonus

30% discount on food and drink

50% off food when on shift

Discounted stays in hotels

Wellbeing support and counselling

Opportunities for career growth

Enhanced maternity and paternity policies

Access to discounts through JW BenefitHub

Descripción de la vacante

JW Lees in Altrincham is seeking a Front of House Team Leader to manage shifts and deliver exceptional service. You will play a vital role in leading the team and ensuring customer satisfaction.

As a family-owned brewery with almost 200 years of experience, we are dedicated to great beer, food, and memorable experiences, and we offer numerous employee benefits.

Formación

• Experience in hospitality management or a similar role.
• Ability to lead a team and demonstrate excellent customer service.
• Strong communication skills to engage with staff and customers.

Responsabilidades

• Lead and manage shifts successfully.
• Provide excellent customer service and inspire your team.
• Train and develop team members to help them progress.

Conocimientos

Communication

Leadership

Teamwork

Descripción del empleo

We are looking for a Front of House Team Leader to join our fabulous team.

What we offer our Front of House Team Leaders:

• Competitive pay plus cash tips and tronc (that's your card tips that are paid into your bank)
• Annual profit share bonus, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress your career with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Front of House Team Leader does at JW Lees:

• Pulling pints and serving super foodis only the beginning as you show us you have what it takes to develop to the next level
• You'll be an expert in communication, leading from the front and beinga positive rolemodel for your team
• Take the lead and running shifts, it's key that providing excellent customer service and motivating your teamis something that you're passionate about.
• The ability to demonstrate great leadership qualities along with being a great team player.

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heartofeverything we do:

Proud - Savvy - Honest - Passionate - Personal - Together