Front of House Team Leader

Rope & Anchor; Trafford; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay plus tips

Annual profit share bonus

Discount on food and drink

Discounted stays in hotels/inns

Wellbeing support

Career development programmes

Discounts via JW BenefitHub

Job summary

JW Lees in the North West invites a Front of House Team Leader to join our friendly pubs, inns and hotels. You will lead front-of-house operations, supervise shifts, and set the standard for service and guest experience.

You’ll excel in communication, motivate your team, and model leadership. We offer competitive pay with tips, a profit share, discounts, wellbeing support, and opportunities to grow within the business.

Qualifications

• Experience in frontline hospitality leadership.
• Ability to supervise shifts and ensure excellent customer service.
• Strong communication and people skills.

Responsibilities

• Lead front-of-house operations and supervise shifts.
• Communicate effectively and act as a positive role model for the team.
• Ensure excellent customer service and motivate the team during shifts.
• Demonstrate strong leadership and teamwork.

Skills

Leadership

Communication

Team leadership

Customer service

People management

Job description

We arelooking fora Front of House Team Leader to join our fabulous team.

What we offer our Front of House Team Leaders:

• Competitive pay plus cash tips and tronc (that’s your card tips that are paid intoyour bank)
• Annual profit share bonus, ensuring you share in the success ofthe company
• 30% discount on food and drink across our pubs, inns and hotelsfor you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counsellingprovided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress yourcareer with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to JW BenefitHub, giving you access to a huge range ofhigh street and online discounts

What a Front of House Team Leader does at JW Lees:

• Pulling pints and serving super foodis only the beginning as you show us you have what it takes to develop to the next level
• You’ll be an expert in communication, leading from the front and beinga positive rolemodel for your team
• Take the lead and running shifts,it’s key that providing excellent customer service and motivating your teamis something that you’re passionate about.
• The ability to demonstrate great leadership qualities along with being a great team player.

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heartofeverything we do:

Proud - Savvy - Honest - Passionate - Personal - Together