Bar and Waiting Team Member - Crewe

J.W. Lees & Co.; Crewe; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Cash tips

Profit share

Food discount

On-shift food discount

Hotel discounts

Wellbeing support

Career progression

BenefitHub discounts

Job summary

JW Lees is seeking a Bar and Waiting Team Member to deliver outstanding hospitality across our pubs, inns and hotels. You will focus on customers, provide excellent service, and promote our beers and food with confidence.

Join a family-owned business with strong values, competitive pay, tips, profit share, and extensive staff benefits. No prior experience required, just passion, proactivity and a willingness to grow.

Qualifications

• Customer-focused hospitality professional.
• Willingness to learn and adapt in a pub environment.
• Confident in recommending food and drinks to customers.

Responsibilities

• Provide best-in-class customer service tailored to each guest.
• Support teammates and contribute to a collaborative work environment.
• Develop beer knowledge and share it with customers.
• Promote food and drinks and act as a brand ambassador for JW Lees.
• Be proactive, supportive, and passionate about hospitality.

Skills

Customer service

Hospitality

Team player

Brand ambassador

Job description

What a Bar and Waiting Team Member does at JW Lees:

• You will be totally focused on our customers, providing best in class customer service and tailoring your service to suit the customer
• Supporting your teammates in all areas, helping out wherever needed. We are a family
• Know everything about our beers - we are a brewery and proud of it
• Be confident in recommending food and drink to our customers. We want brand ambassadors!
• Previous experience isn't essential, but being proactive, supportive and passionate about hospitality is!
About JW Lees: Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences. We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do: Proud - Savvy - Honest - Passionate - Personal - Together


• Competitive pay plus cash tips and tronc (that's your card tips that are paid into your bank)
• Annual profit share bonus, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress your career with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts