Team Leader - Portaferry

Henderson Group; Portaferry; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Market competitive salary

Employee assistance programme

Discount scheme UK/Ireland

Job summary

Henderson Group Portaferry is recruiting a Team Leader to guide the store team, ensure exceptional customer service and uphold store standards. The role covers keyholder responsibilities and requires flexibility across opening, closing and weekend shifts to meet store needs.

You will lead training, manage workload and work hands-on to deliver the best customer experience while supporting the Store Manager to hit priorities and community initiatives.

Qualifications

• aged 18 years or over with store supervisory experience
• ability to listen, interact and communicate with customers and team
• target driven to meet business plans and continuous improvement
• inspire others to do their best for customers

Responsibilities

• Lead store team to follow policies, standards and practices
• Assume store responsibility in absence of other leaders (keyholder)
• Be a positive role model reflecting company values
• Train, manage workload and stay hands-on to ensure proper resources
• Support Store Manager to maximise store performance and priorities
• Promote community initiatives and cover POST OFFICE as needed

Skills

Store supervisory experience

Customer service

Communication skills

Leadership

Job description

Job Posting Closing Date: 11:59pm, Thursday 15th October 2026

Team Leader

£14.83 per hour & great benefits. Full-time position available at 37.5 hours per week, working within the opening hours of the store, Monday to Sunday, 6:30am to 11.00pm, with full flexibility required. Please note, opening, closing and weekend shifts will be expected as part of the role.

EUROSPAR Portaferry, 2 High Street, Portaferry.

Who are we?

At Henderson Group, we are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property and we employ over 6,000 staff.

We're a family-owned team that cares about our people and the community in which we live. Our leaders care about employees and our employees succeed together and celebrate the success of others. We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well.

Henderson Retail is the largest organisation to be awarded Investors in People Platinum in Northern Ireland. The IIP framework recognises people management excellence and our commitment to investment in people. Our brand includes SPAR, EUROSPAR and ViVOXtra. Our dedicated store teams are award winning, including accolades such as ‘Independent Retail Chain of the Year’ at The Grocer Gold Awards 2024.

A look into the role

Reporting to the Assistant Manager and/or Store Manager you will help to lead the store team to provide a shopping experience that exceeds our customers’ expectations and makes a difference in the local community.

AsTeam Leaderyou will:

• Alongside the Assistant Manager and/or Store Manager - leading the store team to follow store policies, standards and practices.
• Taking responsibility for the store in the absence of other leaders (includes keyholder responsibility).
• Be a positive role model to the team and represent our values of Ambition, Customer First, Teamwork and Integrity.
• Train, manage the workload and support your team, whilst being hands on in store - ensuring you work together to achieve the right resources in the right place at the right time to deliver the best customer experience.
• Support the Store Manager to maximise store performance which includes understanding and implementing the store plan and priorities.
• Alongside the store team, actively promote and get involved in initiatives to support the local community.
• You may be required to cover the Post Office when required as part of this role.

Skills for Success

Joining us asTeam Leader,theminimum criteriayou’ll need is:

• You must be aged 18 years or over (for store legislative requirements) along with previous store retail experience, of which at least 6 months have been at a supervisory level leading a team of people in a customer-focused environment.
• A natural ability to listen, interact and communicate with customers and team members.
• Target driven to help to store achieve their business plans/priorities and be focused on continuous improvement.
• Be able to inspire everyone to do their best for each other and the customer.

Are we right for you?

As part of this role, it will be important that you feel aligned with the values that we live and work by.

Ambition– We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First– We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork– We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity– We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward

The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. In the last year Henderson group staff and retail stores raised over £1 million for charity partners.

We will help you to feel proud of what you do and achieve.And we will be here to celebrate your success.

Our business has been recognised externally for delivering excellence in employment.We value employee development and heavily invest in our people.

Benefits include market competitive salary, employee assistance programme, social club, discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.

Working Hours

Full-time position available at 37.5 hours per week, working within the opening hours of the store, Monday to Sunday, 6:30am to 11.00pm, with full flexibility required. Please note, opening, closing and weekend shifts will be expected as part of the role. Please note, opening, closing and weekend shifts will be expected as part of the role.

Hightown Avenue Mallusk, Newtownabbey BT36 4RT [phone] [e-mail]