Team Leader - Dromara

Henderson Group; Drumlough; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Market-competitive salary

Employee assistance programme

Social club

Staff discount at SPAR/EUROSPAR

Job summary

Henderson Group, EUROSPAR Dromara, seeks a Team Leader to guide the store team and deliver a superior customer experience. Reporting to the Assistant Manager/Store Manager, you will lead by example, manage workloads, and help implement the store plan while ensuring staff coverage and community engagement.

The role requires 6+ months supervisory retail experience, strong communication, and a commitment to Ambition, Customer First, Teamwork and Integrity.

Qualifications

• Must be 18+ with prior retail experience and at least 6 months in a supervisory role.
• Strong listening, interaction and communication with customers and team.
• Target driven with focus on improving store performance.
• Inspire teammates to deliver excellent customer service.

Responsibilities

• Lead the store team to follow policies, standards and practices.
• Take responsibility for the store in the absence of other leaders (keyholder).
• Be a positive role model and embody our values: Ambition, Customer First, Teamwork and Integrity.
• Train and manage workload, stay hands-on to deliver best customer experience.
• Support the Store Manager to maximise store performance and priorities.
• Promote and participate in local community initiatives.
• May be required to cover the Post Office when needed.

Skills

Supervisory experience

Customer service

Excellent communication

Leadership

Teamwork

Ambition

Tools

POS systems

Job description

Team Leader

Rate of pay - £14.83 per hour & benefits. A full-time position is available at 42.5 hours per week, working within the opening hours of the store, Monday to Sunday, 6:00am to 11:00pm, with flexibility required to cover opening, closing and weekend shifts.

EUROSPAR Dromara, 36 Rathfriland Rd, Dromara, BT25 2JG

Who are we?

At Henderson Group, we are proud to be Northern Ireland's leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property and we employ over 6,000 staff.

We're a family‑owned team that cares about our people and the community in which we live. Our leaders care about employees and our employees succeed together and celebrate the success of others. We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well.

Henderson Retail is the largest organisation to be awarded Investors in People Platinum in Northern Ireland. The IIP framework recognises people management excellence and our commitment to investment in people. Our brand includes SPAR, EUROSPAR and ViVOXtra. Our dedicated store teams are award winning, including accolades such as 'Independent Retail Chain of the Year' at The Grocer Gold Awards 2024.

A look into the role

Reporting to the Assistant Manager and/or Store Manager you will help to lead the store team to provide a shopping experience that exceeds our customers' expectations and makes a difference in the local community.

As Team Leader you will:

• Alongside the Assistant Manager and/or Store Manager - leading the store team to follow store policies, standards and practices.
• Taking responsibility for the store in the absence of other leaders (includes keyholder responsibility).
• Be a positive role model to the team and represent our values of Ambition, Customer First, Teamwork and Integrity.
• Train, manage the workload and support your team, whilst being hands on in store - ensuring you work together to achieve the right resources in the right place at the right time to deliver the best customer experience.
• Support the Store Manager to maximise store performance which includes understanding and implementing the store plan and priorities.
• Alongside the store team, actively promote and get involved in initiatives to support the local community.
• You may be required to cover the Post Office when required as part of this role.

Skills for Success

• Joining us as Team Leader, the minimum criteria you'll need is:
• You must be aged 18 years or over (for store legislative requirements) along with previous store retail experience, of which at least 6 months have been at a supervisory level leading a team of people in a customer-focused environment.
• A natural ability to listen, interact and communicate with customers and team members.
• Target driven to help to store achieve their business plans/priorities and be focused on continuous improvement.
• Be able to inspire everyone to do their best for each other and the customer.

Are we right for you?

As part of this role, it will be important that you feel aligned with the values that we live and work by.

Ambition - We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First - We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork - We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity - We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward

The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. In the last year Henderson group staff and retail stores raised over £1 million for charity partners.

We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.

Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.

Benefits include market competitive salary, employee assistance programme, social club, Offers/Discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.

Working Hours

A full-time position is available at 42.5 hours per week, working within the opening hours of the store, Monday to Sunday, 6:00am to 11:00pm, with flexibility required to cover opening, closing and weekend shifts. Shortlisted candidates will have the opportunity to discuss working hours and shift pattern in further detail at Interview.

Completed applications must be submitted online by midnight on Wednesday 7th October 2026.

We are an equal opportunities employer.