Team Leader - Brackenvale

Henderson Group; Belfast City District; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Attractive pay

Employee assistance programme

Discount scheme throughout UK/Ireland

Staff discount

Job summary

Henderson Group operates EUROSPAR Brackenvale in Belfast and is seeking a Team Leader to guide the store team and deliver an exceptional customer experience. You will report to the Assistant Manager or Store Manager and share responsibility for daily operations, ensuring policies and procedures are followed with a hands-on leadership style.

The role requires at least 6 months of supervisory store experience, strong communication skills and a drive to meet business targets while embodying the

Qualifications

• Must have at least 6 months of supervisory experience in a customer-focused retail environment.
• Strong communication and interpersonal skills.
• Able to motivate and guide a store team to meet targets.

Responsibilities

• Lead the store team in following policies, standards and practices.
• Take responsibility for store operations in the absence of other leaders (keyholder).
• Be a positive role model and reflect company values of Ambition, Customer First, Teamwork and Integrity.
• Train, manage workload and support your team, while being hands-on to ensure resources are in place for best customer experience.
• Assist Store Manager to maximise store performance by implementing plans and priorities.
• Promote initiatives to support the local community.
• May be required to cover Post Office duties when needed.

Skills

Supervisory experience

Customer service focus

Communication skills

Team leadership

Job description

Team Leader

£14.63 per hour & Benefits

Full-time permanent position available at 42.5 hours per week. Availability to cover morning, evening & weekend shifts within the hours of 6:00am - 11:00pm, Monday to Sunday, with a degree of flexibility required.

EUROSPAR Brackenvale - 520 Saintfield Road, Belfast, Antrim, BT8 8EU

Who are we?

Henderson Group are proud to be Northern Ireland's leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 6000 staff and have been placed 3rd in Ulster Business Top 100 Companies 2025.

We're an Investors in People accredited, family-owned group, and our culture is lived out through our four core values- Ambition, Customer First, Teamwork and Integrity.

A look into the role

Reporting to the Assistant Manager and/or Store Manager you will help to lead the store team to provide a shopping experience that exceeds our customers' expectations and makes a difference in the local community.

As Team Leader you will:

• Alongside the Assistant Manager and/or Store Manager - leading the store team to follow store policies, standards and practices.
• Taking responsibility for the store in the absence of other leaders (includes keyholder responsibility).
• Be a positive role model to the team and represent our values of Ambition, Customer First, Teamwork and Integrity.
• Train, manage the workload and support your team, whilst being hands on in store - ensuring you work together to achieve the right resources in the right place at the right time to deliver the best customer experience.
• Support the Store Manager to maximise store performance which includes understanding and implementing the store plan and priorities.
• Alongside the store team, actively promote and get involved in initiatives to support the local community.
• You may be required to cover the Post Office when required as part of this role.

Skills for Success

Joining us as Team Leader, the minimum criteria you'll need is:

• You must be aged 18 years or over (for store legislative requirements) along with previous store retail experience, of which at least 6 months have been at a supervisory level leading a team of people in a customer-focused environment.
• A natural ability to listen, interact and communicate with customers and team members
• Target driven to help to store achieve their business plans/priorities and be focused on continuous improvement.
• Be able to inspire everyone to do their best for each other and the customer.

Are we right for you?

As part of this role, it will be important that you feel aligned with the values that we live and work by.

Ambition

We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First

We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork

We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity

We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward

The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days.

You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.

Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.

Benefits

• attractive pay
• employee assistance programme
• Perks Offers/Discount scheme throughout UK/Ireland
• staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores
• many more

Working hours

Full-time permanent position available at 42.5 hours per week. Availability to cover morning, evening & weekend shifts within the hours of 6:00am - 11:00pm, Monday to Sunday, with a degree of flexibility required. Shortlisted candidates will have the opportunity to discuss shift patterns in further detail at interview.

We are an equal opportunities employer.