Team Leader - Dundonald

Henderson Group; Dundonald; Hybrid; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Employee assistance programme

Offers/Discount scheme

Staff discount

Job summary

Henderson Group is seeking a Team Leader for Dundonald & East Belfast to lead store colleagues, cover keyholder duties, and deliver exceptional customer service. The role requires hands-on leadership, coaching, and a commitment to our values of Ambition, Customer First, Teamwork and Integrity.

You will work across 42.5 hours per week, cover mornings, evenings, and weekends, and support initiatives beneficial to the local community. The position offers competitive hourly pay and benefits.

Qualifications

• Previous store retail experience (supervisory level) is required.
• Strong listening and communication with customers and team members.
• Goal-oriented to achieve store plans and priorities.
• Ability to inspire and motivate colleagues to deliver great customer service.

Responsibilities

• Lead the store team alongside the Assistant Manager/Store Manager to follow policies and standards.
• Take responsibility for the store in absence of other leaders (keyholder duties).
• Be a positive role model and embody Ambition, Customer First, Teamwork and Integrity.
• Train, manage workload and stay hands-on in-store to ensure resources are in place for great service.
• Support the Store Manager in maximizing store performance and implementing the plan.
• Promote community initiatives and engage with local activities.

Skills

Retail experience

Supervisory experience

Customer communication

Target driven

Team leadership

18+ years old

Job description

Team Leader – Dundonald & East Belfast

£14.83 per hour & Benefits

Multiple full-time positions available at 42.5 hours per week. Availability to cover morning, evening & weekend shifts within the hours of 6:00am – midnight, Monday to Sunday, with a degree of flexibility required.

Who are we?

Henderson Group are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property and we employ over 6,000 staff.

We're an Investors in People accredited, family-owned group, and our culture is lived out through our four core values- Ambition, Customer First, Teamwork and Integrity.

A look into the role

Reporting to the Assistant Manager and/or Store Manager you will help to lead the store team to provide a shopping experience that exceeds our customers’ expectations and makes a difference in the local community.

As Team Leader you will:

• Alongside the Assistant Manager and/or Store Manager - leading the store team to follow store policies, standards and practices.
• Taking responsibility for the store in the absence of other leaders (includes keyholder responsibility).
• Be a positive role model to the team and represent our values of Ambition, Customer First, Teamwork and Integrity.
• Train, manage the workload and support your team, whilst being hands on in store - ensuring you work together to achieve the right resources in the right place at the right time to deliver the best customer experience.
• Support the Store Manager to maximise store performance which includes understanding and implementing the store plan and priorities.
• Alongside the store team, actively promote and get involved in initiatives to support the local community.
• You may be required to cover the Post Office when required as part of this role.

Skills for Success

Joining us as Team Leader, the minimum criteria you’ll need is:

• You must be aged 18 years or over (for store legislative requirements) along with previous store retail experience, of which at least 6 months have been at a supervisory level leading a team of people in a customer-focused environment.
• A natural ability to listen, interact and communicate with customers and team members
• Target driven to help to store achieve their business plans/priorities and be focused on continuous improvement.
• Be able to inspire everyone to do their best for each other and the customer.

Are we right for you?

As part of this role, it will be important that you feel aligned with the values that we live and work by.

Ambition –

We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First –

We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork –

We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity –

We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward

The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days.

You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.

Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.

Benefits include attractive pay, employee assistance programme, Offers/Discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.

Working hours

Multiple full-time positions available at 42.5 hours per week. Availability to cover morning, evening & weekend shifts within the hours of 6:00am – midnight, Monday to Sunday, with a degree of flexibility required.

Shortlisted candidates will have the opportunity to discuss shift patterns in further detail at interview.

Completed applications must be submitted online by midnight on Friday 9th October 2026.

Communication on the progress of your application will be made via email and the career site, therefore please check regularly.

Hightown Avenue Mallusk, Newtownabbey BT36 4RT [phone] [e-mail]