Pub Team Leader — Drive Guest Experience & Smooth Shifts

Greene King; Northampton; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension contribution

Discount on brands — up to 33%

Employee assistance programme

Enhanced maternity/paternity policies

Menopause Friendly Employer

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts

Job summary

Chef & Brewer at Greene King is seeking a Team Leader in the United Kingdom. You’ll lead by example, ensuring the shift runs like clockwork, and the team maintains high standards to keep customers happy.

You’ll support the management team during busy periods, organise the team efficiently, and ensure the bar remains safe, legal, and spotless. Northampton area experience a plus and a passion for great service is essential.

Qualifications

• Provide customers with a heartfelt and memorable experience during visits.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during busy shifts to run like clockwork.
• Ensure the bar is safe, legal, and clean, with quick, safe issue resolution.

Responsibilities

• Lead by example to ensure high standards and customer satisfaction.
• Coordinate team tasks during shifts and maintain smooth service flow.
• Address issues promptly to keep service on track and guests happy.
• Maintain safety and cleanliness across the bar area at all times.

Skills

Customer service excellence

Team leadership

Shift coordination

Health & safety awareness

Job description

Chef & Brewer at Greene King is seeking a Team Leader in the United Kingdom. You’ll lead by example, ensuring the shift runs like clockwork, and the team maintains high standards to keep customers happy.

You’ll support the management team during busy periods, organise the team efficiently, and ensure the bar remains safe, legal, and spotless. Northampton area experience a plus and a passion for great service is essential.