Team Leader — Guest Experience & Shift Champion

Hungry Horse; Norwich; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Pension contribution

Career development

Employee discounts

Mental health support

Maternity/paternity policies

Menopause friendly

Refer a friend bonus

Wage access

Partner discounts

Job summary

Hungry Horse is seeking a Team Leader to guide front-of-house staff, ensuring shifts run smoothly and guests receive a memorable experience. You will deputise for management, maintain high standards, and actively support the team during busy periods.

The role requires a positive attitude, strong English communication, and the ability to stay calm under pressure while delivering excellent service.

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during a busy shift.

Responsibilities

• Make sure the bar is safe, legal, and clean, and issues are dealt with quickly and safely.
• Lead by example to maintain high standards and ensure customers are kept happy.
• Think on your feet and adapt to challenges during busy shifts.

Skills

Team leadership

Customer service

Communication

English proficiency

Problem solving

Job description

Hungry Horse is seeking a Team Leader to guide front-of-house staff, ensuring shifts run smoothly and guests receive a memorable experience. You will deputise for management, maintain high standards, and actively support the team during busy periods.

The role requires a positive attitude, strong English communication, and the ability to stay calm under pressure while delivering excellent service.