Shift Team Leader: Guest Experience & Bar Safety

greene king; Gillingham; Hybrid; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Career progression across brands

Staff discounts on food and drinks

Employee assistance program

Maternity/paternity policies

Menopause friendly employer

Greene King Inns discounts

Refer a friend bonus

Wagestream access

Retail discounts

Job summary

Hungry Horse in the United Kingdom is seeking a Team Leader to guide the shift, ensure high standards, and keep customers happy. You’ll lead by example, deputise for management, and coordinate the team to run a busy service smoothly.

The role offers strong training and development across Greene King brands, competitive pay, pension contributions, and an extensive benefits package including staff discounts and Wagestream.

Qualifications

• Provide customers with a heartfelt and memorable experience during every visit.
• Lead by example and support the management team on shift.
• Coordinate and motivate the team to ensure smooth service.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Leadership

Customer service

Team coordination

English proficiency

Job description

Hungry Horse in the United Kingdom is seeking a Team Leader to guide the shift, ensure high standards, and keep customers happy. You’ll lead by example, deputise for management, and coordinate the team to run a busy service smoothly.

The role offers strong training and development across Greene King brands, competitive pay, pension contributions, and an extensive benefits package including staff discounts and Wagestream.