Bar Team Leader — Guest Experience & Operations

Hungry Horse - BRA_104; Stanley; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension contribution

Career development and training

Brand discounts

Job summary

Hungry Horse is seeking a Team Leader to guide the shift, ensure high standards, and keep customers satisfied. You will support the management team, coordinate staff during busy periods, and uphold safety and cleanliness across the bar.

Ideal candidates will demonstrate a strong eye for detail, frontline service excellence, adaptability to fast-paced changes, and a positive, collaborative attitude in a pub environment.

Qualifications

• Provide customers with a memorable experience.
• Deputise for management and resolve issues.
• Organise and coordinate the team during busy shifts.
• Keep the bar safe, legal and clean and address issues quickly.
• Demonstrate attention to detail in every pint and service.
• Think on your feet and adapt to busy periods.
• Maintain a positive, can-do attitude and be a team player.

Responsibilities

• Lead by example to ensure the shift runs smoothly and customers are happy.
• Support the management team and handle issues during their absence.
• Coordinate the team during peak times to maintain service quality.
• Ensure safety, legality and cleanliness of the bar and address any problems promptly.

Skills

Customer service

Leadership

Team coordination

Safety and compliance

Attention to detail

Adaptability

English proficiency

Job description

Hungry Horse is seeking a Team Leader to guide the shift, ensure high standards, and keep customers satisfied. You will support the management team, coordinate staff during busy periods, and uphold safety and cleanliness across the bar.

Ideal candidates will demonstrate a strong eye for detail, frontline service excellence, adaptability to fast-paced changes, and a positive, collaborative attitude in a pub environment.