Team Leader, Customer Experience & Operations

Computacenter; Hatfield; On-site; GBP 40,000 - 56,000; Full time

Job summary

Computacenter Hatfield is seeking a Team Leader to manage a diverse team of Customer Executives and Sales Order Management professionals. You will lead, coach and develop the team, ensuring exceptional service delivery and a strong customer experience.

This role focuses on building engagement, driving performance and continuous improvement, developing talent, and fostering stakeholder relationships across business functions, while modeling Computacenter's values and leadership behaviours.

Qualifications

• Proven experience leading and developing people within a customer-facing or operational environment
• Strong coaching, mentoring and performance management skills
• Ability to manage challenging conversations in a constructive and professional manner
• Excellent stakeholder management and relationship-building skills
• Strong communication and influencing abilities
• Experience driving team engagement and performance improvement
• A collaborative leadership style with a focus on developing others
• Experience within service delivery, customer success, operations or managed services environments
• Commercial awareness and understanding of business performance drivers
• Experience leading multi-disciplinary teams

Responsibilities

• Lead, coach and develop a team of Customer Executives and Sales Order Management professionals
• Create a high-performance culture focused on customer outcomes, engagement and continuous improvement
• Drive individual and team performance through effective objective setting, coaching and development planning
• Manage employee relations matters, performance conversations and career development activities
• Build strong relationships with internal stakeholders across multiple business functions
• Ensure excellent service delivery and customer experience through effective team management
• Identify opportunities to improve processes, efficiency and team effectiveness
• Support organisational growth by developing capability and succession within the team
• Act as a role model for Computacenter's values and leadership behaviours

Skills

Leadership

Coaching

Performance management

Stakeholder management

Communication

Influencing

Team engagement

Collaborative leadership

Service delivery

Commercial awareness

Cross-functional teams

Job description

Computacenter Hatfield is seeking a Team Leader to manage a diverse team of Customer Executives and Sales Order Management professionals. You will lead, coach and develop the team, ensuring exceptional service delivery and a strong customer experience.

This role focuses on building engagement, driving performance and continuous improvement, developing talent, and fostering stakeholder relationships across business functions, while modeling Computacenter's values and leadership behaviours.