Team Leader, Customer Success & Operations

Computacenter AG & Co. oHG; Hatfield; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Computacenter AG & Co. oHG is seeking a Team Leader to manage a diverse team of Customer Executives and Sales Order Management professionals in a fast-growing, customer-facing environment.

You will drive engagement, performance and continuous improvement while modelling Computacenter's leadership values. The role emphasizes talent development, stakeholder collaboration and delivering exceptional service outcomes for customers across multiple functions and regions.

Qualifications

• Proven leadership experience in a customer-facing or operational role.
• Strong coaching and performance management skills.
• Ability to manage challenging conversations in a constructive and professional manner.
• Excellent stakeholder management and relationship-building abilities.

Responsibilities

• Lead, coach and develop a team of Customer Executives and Sales Order Management professionals
• Create a high-performance culture focused on customer outcomes, engagement and continuous improvement
• Drive individual and team performance through effective objective setting, coaching and development planning
• Manage employee relations matters, performance conversations and career development activities
• Build strong relationships with internal stakeholders across multiple business functions
• Ensure excellent service delivery and customer experience through effective team management
• Identify opportunities to improve processes, efficiency and team effectiveness
• Support organisational growth by developing capability and succession within the team
• Act as a role model for Computacenter's values and leadership behaviours

Skills

Leadership

Coaching

Performance management

Stakeholder management

Team development

Customer facing

Job description

Computacenter AG & Co. oHG is seeking a Team Leader to manage a diverse team of Customer Executives and Sales Order Management professionals in a fast-growing, customer-facing environment.

You will drive engagement, performance and continuous improvement while modelling Computacenter's leadership values. The role emphasizes talent development, stakeholder collaboration and delivering exceptional service outcomes for customers across multiple functions and regions.