Customer Experience & Ops Coordinator (Public Sector)

Computacenter; Hatfield; On-site; GBP 26,000 - 38,000; Full time

Job summary

Computacenter Hatfield is looking for a Customer Executive to shape the customer experience for Public Sector clients. You’ll act as the trusted contact across customers, vendors and internal teams to deliver high-quality service and support profitable sales growth.

You’ll own deployment schedules and stock coordination with Purchasing and Logistics, and make pricing/margin decisions in line with strategy. The role is fast-paced with cross-functional collaboration across an international

Qualifications

• 1–3 years’ experience in an internal sales department handling large or medium customers.
• Commercial or commercial-technical training.
• Strong customer and sales orientation.
• Ability to work effectively in a fast-paced environment.
• Organisational skills, reliability and sense of responsibility.
• Excellent communication and relationship-building skills.
• Good understanding of the marketplace, industry trends and customer needs.
• Ability to use knowledge of key business drivers to seek optimal outcomes.
• Articulate customer needs and deliver high-quality service; active listening and probing.
• Collaborative mindset with willingness to share knowledge and contribute to team success.

Responsibilities

• Act as the main contact for customers, vendors/suppliers, and internal teams for customer-related topics.
• Own the end-to-end customer experience and work closely with internal teams to deliver excellent service.
• Manage customer deployment schedules and issue call-off instructions.
• Oversee and optimise customer stock in collaboration with Purchasing and Logistics teams.
• Make pricing and margin decisions in line with the pricing strategy and commercial objectives.
• Coordinate the quotation and order management process.
• Ensure delivery to customer SLAs; co-ordinate the resolution of customer/account queries promptly.
• Suggest and implement improvement actions; identify and participate in process-optimisation initiatives to support efficiency and customer satisfaction.

Skills

Internal sales

Customer orientation

Communication skills

Relationship building

Organisational skills

Fast-paced environment

Commercial training

Team collaboration

Business drivers

Education

Commercial training

Job description

Computacenter Hatfield is looking for a Customer Executive to shape the customer experience for Public Sector clients. You’ll act as the trusted contact across customers, vendors and internal teams to deliver high-quality service and support profitable sales growth.

You’ll own deployment schedules and stock coordination with Purchasing and Logistics, and make pricing/margin decisions in line with strategy. The role is fast-paced with cross-functional collaboration across an international