Senior Service Operations Command Centre Lead

Computacenter AG & Co. oHG; Warrington; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Computacenter AG & Co. oHG is seeking an experienced Service Operations Command Lead to join a strategic customer programme.

You will act as the senior operational representative within the customer Command Centre, coordinating major incidents and service-impacting events to protect business-critical services. Leading across ITIL disciplines and SIAM environments, you will work with customer stakeholders, suppliers and Computacenter teams to prioritise, resolve incidents and drive continuous

Qualifications

• Active SC Clearance; willing to undertake DV clearance if required (TBC).
• Experience in Service Operations, Major Incident Management, Service Management or a similar operational leadership role.
• Strong understanding of ITIL disciplines including Incident, Problem and Change Management.
• Experience working with ServiceNow and operational monitoring or event management tools.
• Broad understanding of enterprise infrastructure, IT services and operational dependencies.
• Strong stakeholder management and communication skills.
• Experience operating within multi-supplier or SIAM environments.
• Excellent prioritisation, analytical and decision-making capabilities.
• Ability to remain calm and effective during high-pressure operational situations.
• Experience leading and influencing teams through matrix management.
• Defence, government or other highly regulated environments.
• Operational Command Centre or Operations Centre environments.
• Service Integration and Management (SIAM) operating models.
• Continuous service improvement and operational transformation initiatives.

Responsibilities

• Acting as Computacenter's primary operational representative within the customer Command Centre.
• Leading the operational response to major incidents, service degradation and high-priority business events.
• Coordinating technical teams and stakeholders to ensure effective service restoration and business continuity.
• Assessing business impact, operational risk and service priorities to support decision-making.
• Mobilising the appropriate technical expertise, leadership and resources from across Computacenter.
• Providing operational oversight across incidents, risks, service changes and emerging issues.
• Supporting Major Incident Management, Problem Management and Root Cause Analysis activities.
• Working closely with customer stakeholders and suppliers within a multi-supplier operational environment.
• Using operational data, monitoring tools and service management platforms to identify opportunities for service improvement.
• Supporting initiatives to improve operational resilience, service visibility and automation capabilities.

Job description

Computacenter AG & Co. oHG is seeking an experienced Service Operations Command Lead to join a strategic customer programme.

You will act as the senior operational representative within the customer Command Centre, coordinating major incidents and service-impacting events to protect business-critical services. Leading across ITIL disciplines and SIAM environments, you will work with customer stakeholders, suppliers and Computacenter teams to prioritise, resolve incidents and drive continuous