Tech Services Lead: Configuration & Deployment

Computacenter PLC; Roe Green; On-site; GBP 42,000 - 66,000; Full time

Job summary

Computacenter PLC, Hatfield, UK, is seeking a hands-on Technical Services Team Leader to coordinate engineers, manage workload and SLA performance. You will escalate risks, drive quality and support continuous improvement while contributing to configuration, deployment and testing activities.

The role is permanent, full-time, based on site in Hatfield with 37.5 hours per week and shifts 7am–7pm, Monday to Friday. Strong leadership and customer‑facing skills are essential to success.

Qualifications

• Experience in fast-paced technical services, deployment, logistics or operational environments.
• Supervisory or people management experience.
• Strong organisational, planning and workload management skills.
• Excellent communication, problem-solving and decision-making abilities.
• Experience in SLA-driven environments.
• Proactive, customer-focused approach with attention to detail.
• Ability to multitask, prioritise effectively and perform under pressure.
• Hands-on configuration, deployment or related technical activities.
• Good working knowledge of Microsoft Office applications.

Responsibilities

• Lead, coach and support Engineers and team members within the Technical Services operation.
• Manage workload, resource allocation and workflow to ensure customer commitments and SLA targets are met.
• Monitor operational performance, escalating risks and resolving issues to minimise service impact.
• Maintain high standards of quality, accuracy and customer satisfaction.
• Support continuous improvement initiatives that enhance operational efficiency and service delivery.
• Build strong relationships with internal stakeholders and communicate effectively across all levels of the business.
• Contribute to hands‑on configuration, deployment, testing and troubleshooting activities when required.
• Ensure policies, procedures and audit requirements are followed and maintained.
• Leadership: Create a positive, supportive and accountable team culture.
• Motivate, develop and inspire team members to achieve operational goals.
• Act as a role model through personal conduct and contribution.
• Encourage open communication, collaboration and continuous improvement.

Skills

Team leadership

Stakeholder communication

Workload management

Problem solving

Decision making

Customer focus

Multitasking

Organisational planning

Hands-on configuration/deployment

Tools

Microsoft Office

CCS

WMCS

Job description

Computacenter PLC, Hatfield, UK, is seeking a hands-on Technical Services Team Leader to coordinate engineers, manage workload and SLA performance. You will escalate risks, drive quality and support continuous improvement while contributing to configuration, deployment and testing activities.

The role is permanent, full-time, based on site in Hatfield with 37.5 hours per week and shifts 7am–7pm, Monday to Friday. Strong leadership and customer‑facing skills are essential to success.