Client Services Director

Computacenter; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading IT services company is seeking a Service Lead in London to manage customer engagement and ensure high-quality service delivery. This role involves providing leadership, driving strategic growth, and cultivating key relationships with stakeholders. Ideal candidates will have experience in a similar leadership role, excellent communication skills, and a strong understanding of customer strategies. The position is full-time with a focus on customer satisfaction and team success.

Qualifications

• Proven experience in a similar leadership role within the IT services industry.
• Strong understanding of customer strategy, industry trends, and business objectives.
• Excellent communication and relationship-building skills.

Responsibilities

• Provide leadership and management of the virtual customer team.
• Cultivate and own key stakeholder relationships with customers.
• Drive growth in Contractual and Professional Services.

Skills

Leadership in IT services

Customer strategy understanding

Communication skills

Strategic growth management

Collaboration in teams

Job description

Overview

Location: Flexible but must have easy access to London

Hours: 37.5

Role Type: Permanent

Life on the team

You’ll be a primary member of the Leadership Team for your customer(s) together with the Sales team, including Group Managed Services (GMS), Group Professional Services (PS) and Group Technology Sourcing (GTS) as required. You’ll be Computacenter’s leading services presence for all services delivered and associated growth opportunities, managing customer engagement at a senior level in line with your Account Plan. As the Service Lead you will interface with GMS, PS, GTS, Sales, etc, to ensure that all Contractual and Professional Services, both in life and new opportunities, are delivered consistently and to the required level of quality, as per the contracted delivery and commercial outcomes. You’ll work with GMS Delivery Leadership to ensure that their teams aligned to the account are appropriately aware of all deliverables and are kept engaged with account progress.

What you’ll do

• Leadership & Management: Provide leadership and management of the virtual customer team, ensuring Services, Sales, and Delivery are aligned and focused on achieving the right customer outcomes under a joined-up AccountPlan.
• Stakeholder Relationships: Cultivate and own key stakeholder relationships with customers, focusing on services delivered and identifying growth opportunities.
• Growth & Strategy: Drive growth in Contractual and Professional Services by understanding customer objectives and challenges, converting them into opportunities for Computacenter.
• Collaboration: Work closely with Sales and Delivery teams to manage relationships, opportunities, and in-life management of change, embracing a One Team approach.
• Customer Experience: Own the Services Transformation plan, focusing on the in-life transformation of service, contract, commercial, and technical outcomes. Develop customer experience strategies to enhance user satisfaction.
• Contract & Commercial Management: Ensure contractual obligations are met, manage commercial performance, and oversee the financial aspects of the P&L. Identify and communicate commercial risks and obligations.
• Professional Services: Involve in pre-sales to ensure project success, oversee project delivery, and adhere to governance processes.
• Innovation & Development: Stay updated with industry developments, new technologies, and Computacenter solutions. Promote diversity and inclusion within the team.

What you’ll need

• Proven experience in a similar leadership role within the IT services industry.
• Strong understanding of customer strategy, industry trends, and business objectives.
• Excellent communication and relationship-building skills.
• Ability to drive strategic growth and manage complex service portfolios.
• Collaborative mindset with a focus on team success and customer satisfaction.
• Active interest in personal and team development.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology, Sales, and Strategy/Planning