Team Leader, Customer Experience Coach (Onsite Glasgow)

Teleperformance; Carluke; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Perks at Work – Savings Discounts

Help@Hand resources

Cycle to Work Scheme

Eye care support voucher

Workplace Pension

Refer-A-Friend bonus

Job summary

Teleperformance in Glasgow city centre is seeking a Team Leader to manage and coach a team delivering exceptional customer service. This permanent, on-site role requires full-time hours with flexible coverage across 7am–9pm, Monday to Saturday, and 10am–5pm on Sunday.

The position offers a salary of £27,500 per year, with a focus on driving performance and customer experience. You will lead efforts to maintain a positive team culture, manage attendance and performance, and ensure adherence to

Qualifications

• Proven people management skills and ability to lead a team.

Responsibilities

• Lead and coach a team to deliver excellent customer service.
• Drive customer experience to meet business targets.
• Maintain compliant HR processes including disciplinary and absence management.

Skills

People management

Leadership

Communication

Multi-tasking

Tools

Microsoft Office

Job description

Teleperformance in Glasgow city centre is seeking a Team Leader to manage and coach a team delivering exceptional customer service. This permanent, on-site role requires full-time hours with flexible coverage across 7am–9pm, Monday to Saturday, and 10am–5pm on Sunday.

The position offers a salary of £27,500 per year, with a focus on driving performance and customer experience. You will lead efforts to maintain a positive team culture, manage attendance and performance, and ensure adherence to