On-site Team Leader: Customer Experience Coach

Teleperformance; Kilmarnock; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Perks at Work – Savings Discounts

Cycle to Work Scheme

Eye care support voucher

Holiday Purchase Scheme

Workplace Pension

Refer-A-Friend bonus

Job summary

Teleperformance in Glasgow is seeking a Team Leader to manage a customer service team on-site. The role starts 26th October 2026 and is a permanent, full-time position offering 40 hours per week with flexible shifts between 7am–9pm, Monday to Saturday, and 10am–5pm on Sunday.

You will coach and lead staff to deliver a simply brilliant customer experience, meeting operational targets while maintaining a positive team culture. Prior contact centre leadership is highly desirable.

Qualifications

• Experience leading and coaching a team to meet targets.
• Background in contact centre environments is preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Deliver and improve customer experience through coaching of the team.
• Lead, inspire and manage staff to achieve quality and performance targets.
• Handle absence, disciplinary and performance processes in line with policy.

Skills

People management

Leadership

Communication

Target driven

Coaching

Team motivation

Adaptability

Tools

Microsoft Office applications

Job description

Teleperformance in Glasgow is seeking a Team Leader to manage a customer service team on-site. The role starts 26th October 2026 and is a permanent, full-time position offering 40 hours per week with flexible shifts between 7am–9pm, Monday to Saturday, and 10am–5pm on Sunday.

You will coach and lead staff to deliver a simply brilliant customer experience, meeting operational targets while maintaining a positive team culture. Prior contact centre leadership is highly desirable.