Team Leader - Bar & Hospitality, Career Growth

Sponsor Finder; Hitchin; Remote; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Pension contribution

Career development

Discount on brands

Employee assistance program

Maternity and paternity policies

Retail discounts

Job summary

Greene King is seeking a Team Leader to supervise front-line staff and ensure service standards are met during shifts. You will mentor the team, coordinate busy periods, and uphold safety, legal compliance, and cleanliness across the bar.

You will role-model customer service, manage issues in the absence of managers, and contribute to a welcoming customer experience across our well-known brands.

Qualifications

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Customer service

Team leadership

Communication

Problem solving

Job description

Greene King is seeking a Team Leader to supervise front-line staff and ensure service standards are met during shifts. You will mentor the team, coordinate busy periods, and uphold safety, legal compliance, and cleanliness across the bar.

You will role-model customer service, manage issues in the absence of managers, and contribute to a welcoming customer experience across our well-known brands.