Team Leader - Bar & Grill, Guest Experience Lead

Greene King; Chester; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Apprenticeships

Brand discounts

Employee support

Maternity/paternity policy

Menopause friendly

Refer a friend

Wage access

Retail discounts

Job summary

Greene King’s Pub & Grill team is seeking a Team Leader to guide service during shifts, ensuring every guest enjoys a warm welcome and consistent standards. You’ll support the management team, coordinate the bar and dining floor, and resolve issues quickly while maintaining safety and quality.

The role emphasizes hands-on leadership, team empowerment, and a friendly, efficient service culture across a busy hospitality period.

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during a busy shift.
• Keep the bar safe, legal, and clean, handling issues promptly.

Responsibilities

• Lead by example to ensure shifts run smoothly.
• Maintain high standards and guest satisfaction.
• Support team development and training as needed.
• Enforce safety, allergen controls, and compliance throughout the shift.

Skills

Eye for detail

Role model

Situational agility

Positive attitude

Team player

English (spoken and written)

Job description

Greene King’s Pub & Grill team is seeking a Team Leader to guide service during shifts, ensuring every guest enjoys a warm welcome and consistent standards. You’ll support the management team, coordinate the bar and dining floor, and resolve issues quickly while maintaining safety and quality.

The role emphasizes hands-on leadership, team empowerment, and a friendly, efficient service culture across a busy hospitality period.