Team Leader, Bar & Customer Experience

Hungry Horse; Eastleigh; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Career development

Brand discounts

Employee assistance program

Maternity/Paternity policies

Wage access (Wagestream)

Refer a friend bonus

Retail discounts

Job summary

Hungry Horse is seeking a Team Leader to guide a busy pub shift, ensuring the team operates smoothly and customers enjoy a memorable experience. You’ll lead by example, support the team, and uphold standards across service, safety, and cleanliness.

Deputising for management, you’ll coordinate a busy shift and resolve issues quickly. Strong English, a can-do attitude, and teamwork are essential for success in this role.

Qualifications

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Job description

Hungry Horse is seeking a Team Leader to guide a busy pub shift, ensuring the team operates smoothly and customers enjoy a memorable experience. You’ll lead by example, support the team, and uphold standards across service, safety, and cleanliness.

Deputising for management, you’ll coordinate a busy shift and resolve issues quickly. Strong English, a can-do attitude, and teamwork are essential for success in this role.