Team Leader

Wmjobs; West Midlands; On-site; GBP 31,000 - 38,000; Full time

Job summary

Cranstoun in Sandwell is seeking an experienced leader to join the Sandwell leadership team, supporting the deputy borough manager to deliver a safe, effective and efficient service for people affected by alcohol and drugs.

You will line manage engagement and recovery workers, develop staff, oversee performance, manage operations, and collaborate with external agencies, delivering learning sessions and upholding trauma-informed practice.

Qualifications

• Experience in the field of substance misuse or similar service delivery.
• Proven leadership and line management experience.
• Ability to manage change and meet deadlines.
• Experience delivering learning sessions to teams and external agencies.
• Evidence of partnership development.

Responsibilities

• Line manage a team of engagement and recovery workers.
• Support individuals’ development and personnel matters.
• Oversee team performance and operational flow.
• Deliver learning sessions to internal and external agencies.
• Participate in the duty management rota.
• Maintain high standards of practice.

Skills

Leadership

Communication

Organisational skills

Team management

Operations management

Microsoft Office

Partnership development

Tools

Case management systems

Microsoft Office

Job description

Salary: £31,360 - £37,900 per annum

Hours: 35 per week

Contract: Permanent

Location: Sandwell

Job reference number: 1773

At Cranstoun, we are always in search of talented and experienced individuals to join our team. A number of exciting opportunities have arisen within our new service model in Sandwell.

We provide a range of services for those affected by alcohol and other drugs across the borough. Our skilled and compassionate people work closely with services users and their families to change and save lives. We combine proven expertise in harm reduction, clinical treatment and recovery with innovative approaches and we actively involve those we help in improving the design of the services we provide. We're proud of our teams who have a positive attitude, a desire to go the extra mile to make a difference and create a world class service.

You will be part of the Sandwell leadership team and support the deputy borough manager to deliver a safe, effective and efficient service to our current and future service users. You will line manage a team of engagement and recovery workers supporting them to be able to carry out their role fully. Amongst other duties you will support individuals’ development, support personnel matters, listen, respond and care about staff and service user wellbeing, oversee performance of your wider team, manage the operational flow of your team, maintain high standards of practice and support your team to achieve wider service targets.

The successful candidate will have effective leadership, communication and organisational skills and have the ability to manage change whilst working to deadlines. You will need to be confident working with external agencies and deliver learning sessions to your team and other agencies where required. You will need a key eye for detail and the ability to review data, incident reports and other items which are key to effectively managing a team. You will also be required to form part of the duty management rota for the service.

You'll need to have good writing, verbal and computing skills and be able to work confidently with all Microsoft programs and case management systems.

The most important things you'll bring to this role are your experience in the field, integrity, positive attitude, enthusiasm, motivation and ability to use initiative and contribute to the wider delivery of a trauma informed approach. Experience of developing and working in partnership is essential.

For further information please contact Gurjit Brring, Acting Borough Manager, on [e-mail]

All posts are subject to an enhanced DBS Disclosure. All post holders may be required to work some evenings and some unsociable hours in order to meet our service delivery requirements. The core service operates Monday to Friday, 9am - 5pm with additional hours on some evenings.

Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Closing date: Sunday 18 October 2026.

Interview date: Thursday 22 October 2026.

We welcome applications from all sections of the community. Working towards equality.

Registered Charity No. 1061582.