Operations Manager (Worcestershire)

Cranstoun; United Kingdom; Remote; GBP 42,000 - 54,000; Full time

Job summary

Cranstoun Group is seeking an Operations Manager for the Worcestershire Drug and Alcohol Service within the Workshops and Recovery Team. The role leads a team across the County, ensuring safe, effective and efficient service delivery while supporting the County Manager.

You will line manage Key Workers and the Volunteer/Peer Mentor Co-ordinator, oversee performance, and ensure high standards of practice. The post requires DBS clearance and flexibility for some evenings.

Qualifications

• Minimum of two years effective leadership and/or supervisory experience.
• Strong communication and organisational skills to support service delivery.
• Ability to manage change and meet deadlines, with attention to detail.
• Experience collaborating with external agencies and delivering learning sessions.

Responsibilities

• Line manage a team of Key Workers and the Volunteer/Peer Mentor Co-ordinator.
• Oversee operational flow, maintain high standards of practice, and support service targets.
• Develop staff welfare, oversee incidents, and respond to recommendations from audits.
• Contribute to the duty management rota and cover some evenings as required.

Skills

Leadership

Communication

Organisational skills

Change management

Stakeholder management

Job description

Operations Manager (Psychosocial Workshops and Recovery Team)

Hours: 35 hours per week, Monday to Friday

Contract: Permanent

Location: Worcestershire (base choice of Kidderminster, Redditch, or Worcester)

Job Reference: 1765

At Cranstoun, we are always in search of talented and experienced individuals to join our team. An exciting opportunity has arisen for an Operations Manager for the Worcestershire Drug and Alcohol Service, within our Workshops and Recovery Team and our Here4YOUth team.

You will be part of the Worcestershire leadership team and support the County Manager to deliver a safe, effective, and efficient service to our current and future service users.

Psychosocial Workshops and Recovery Team: You will line manage a team of Key Workers who run our group programmes across the County, and our Volunteer and Peer Mentor Co-ordinator.

Amongst other duties you will support individuals’ development, support personnel matters, listen, respond, and care about staff and the wellbeing of those who use our service. Oversee performance and manage the operational flow of your team, maintain high standards of practice, and support your team to achieve wider service targets.

The successful candidate will have a minimum of two years effective leadership and/or supervisory experience. You will need to demonstrate effective communication and organisational skills and have the ability to manage change whilst working to deadlines. You will need to be confident working with external agencies and deliver learning sessions to your team and other agencies where required. You will need a key eye for detail as part of your role will be to review incidents, ensure compliance with clinical audits and create plans to respond to recommendations. You will also be required to form part of the duty management rota for the service.

All posts are subject to an enhanced DBS Disclosure. All post holders may be required to work some evenings and some unsociable hours in order to meet our service delivery requirements. The core service operates Monday to Friday, 9am – 5pm with additional hours on some evenings.

Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

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