Operations Manager

Cranstoun; Cotswold District; On-site; GBP 42,000 - 54,000; Full time

Job summary

Cranstoun is seeking an Operations Manager for the Worcestershire Drug and Alcohol Service, within our Workshops and Recovery Team and our Here4YOUth team. You will lead two teams, line-manage a range of Key Workers, and drive safe, effective service delivery across the county.

You will work with external agencies, review incidents and audits, and participate in duty management. This role may involve some evenings to meet service needs.

Qualifications

• Minimum of two years effective leadership or supervisory experience.
• Demonstrates strong communication and organisational skills.
• Ability to manage change and meet deadlines in a busy environment.
• Confident working with external agencies and partners.
• Experience delivering learning sessions to teams or partners.
• Ability to review incidents and participate in clinical audits.

Responsibilities

• Line manage Key Workers across Psychosocial Workshops and Here4YOUth teams.
• Oversee operational flow, ensure high standards of practice and targets.
• Support duty management rota and coverage for the service.
• Coordinate learning sessions with staff and partner agencies.
• Maintain DBS compliance and manage personnel matters.

Skills

Leadership

Communication

Organisational skills

Change management

Staff wellbeing

Job description

At Cranstoun, we are always in search of talented and experienced individuals to join our team.

An exciting opportunity has arisen for an Operations Manager for the Worcestershire Drug and Alcohol Service, within our Workshops and Recovery Team and our Here4YOUth team.

You will be part of the Worcestershire leadership team and support the County Manager to deliver a safe, effective, and efficient service to our current and future service users.

Psychosocial Workshops and Recovery Team

You will line manage a team of Key Workers who run our group programmes across the County, and our Volunteer and Peer Mentor Coordinator.

Here4YOUth Team

You will line manage a team of Key Workers who hold a caseload of young people and families, including delivery of the MPACT programme.

Amongst other duties you will support individuals' development, support personnel matters, listen, respond, and care about staff and the wellbeing of those who use our service. Oversee performance and manage the operational flow of your team, maintain high standards of practice, and support your team to achieve wider service targets.

The successful candidate will have a minimum of two years effective leadership and/or supervisory experience. You will need to demonstrate effective communication and organisational skills and have the ability to manage change whilst working to deadlines.

You will need to be confident working with external agencies and deliver learning sessions to your team and other agencies where required. You will need a keen eye for detail as part of your role will be to review incidents, ensure compliance with clinical audits and create plans to respond to recommendations. You will also be required to form part of the duty management rota for the service.

All posts are subject to an enhanced DBS Disclosure. All post holders may be required to work some evenings and some unsociable hours in order to meet our service delivery requirements. The core service operates Monday to Friday, 9am - 5pm with additional hours on some evenings.

Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage. Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.