Team Leader

Card Factory; West Bromwich; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dynamic Team Leader to join their vibrant team. This role focuses on enhancing customer experience and operational excellence, ensuring that store teams deliver exceptional service. The ideal candidate will possess strong leadership skills, a positive mindset, and a passion for celebrating customer moments. With a commitment to personal and professional development, this position offers a range of benefits aimed at supporting your well-being. If you are an engaging team player ready to drive store success, this opportunity is perfect for you.

Benefits

25% colleague discount

Financial Wellbeing Support

Seasonal incentive schemes

Retail Apprenticeships

Access to learning and development

Discounts across UK retailers

Employee Assistance Programme

Qualifications

• Strong leadership skills and a positive approach are essential.
• Must be customer-centric and passionate about service excellence.

Responsibilities

• Support Store Manager in achieving commercial growth goals.
• Lead store teams and ensure high standards of service daily.

Skills

Leadership Skills

Customer Service

Commercial Awareness

Data Analysis

Job description

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and fostering a team culture centered on the customer. You will lead store teams in the absence of the Store Manager and ensure high standards and exceptional service daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive, forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over one thousand stores across the UK and Ireland. In 2020, we launched a 5-year strategy aiming to become a true Omni-channel retailer, with significant investment in our colleagues and growth opportunities in a fast-paced environment.

We offer a wide range of benefits to support your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial Wellbeing Support (Financial Education Tools, Salary Advance)
• Seasonal incentive schemes
• Opportunities for Retail Apprenticeships
• Access to learning and development content
• Discounts across UK retailers
• Employee Assistance Programme for mental, physical, and financial support

If this role aligns with your career aspirations, click 'apply now'. We reserve the right to close the vacancy early once sufficient applications are received, so apply promptly.

Location: 5A King's Square, The Sandwell Centre, West Bromwich, United Kingdom