Cafe Team Leader

TN United Kingdom; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Team Leader for their Café. The role involves ensuring smooth operations, delivering excellent customer service, and supporting team development in a fast-paced environment. Benefits include flexible working, training opportunities, and a commitment to inclusivity.

Benefits

Colleague Clubcard after 3 months

Flexible working options

Retirement plan

Life Assurance

Wellbeing resources

Discounts on everyday purchases

Uniform provided

Holiday entitlement starting at 28 days

Qualifications

• Experience in hospitality, with Team/Shift Leader background.
• Passion for excellent customer service.
• Knowledge of Health & Safety and Food Safety regulations.

Responsibilities

• Ensure smooth operations and safety standards.
• Meet food safety and hygiene regulations.
• Provide excellent customer experiences.

Skills

Effective communication

Ability to multitask

Initiative to improve processes

Job description

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Team Leader - Café Role

We’re looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you’ll help keep everyday operations running smoothly.

You’ll develop your skills through a range of responsibilities, including supporting the Manager, meeting business and financial goals, coaching and training team members, and leading by example with excellent customer service.

We offer supportive benefits such as flexible working, tailored development and training, and opportunities for progression. Plus, you'll be part of an inclusive workplace where you can be your authentic self.

Requirements:

• Experience in hospitality, with Team/Shift Leader background.
• Passion for excellent customer service.
• Knowledge of Health & Safety and Food Safety regulations.

Key Responsibilities:

• Ensure smooth operations and safety standards.
• Meet food safety and hygiene regulations.
• Provide excellent customer experiences.
• Open and close the café, overseeing operations in the Manager’s absence.
• Recognize and celebrate team achievements.
• Learn and teach menu details.
• Drive sales through effective team placement.
• Deliver safety and food safety training.
• Support coaching and development of colleagues.
• Seek continuous improvement in customer service.
• Promote an inclusive environment for colleagues.

Personal Skills Needed:

• Effective communication.
• Ability to multitask and adapt.
• Initiative to improve processes.

What We Offer:

• Work-life balance with excellent benefits, including:
• Colleague Clubcard after 3 months (discounts at Tesco).
• Flexible working options from day one.
• Retirement plan, Life Assurance, Wellbeing resources.
• Discounts on everyday purchases, family treats, eating out, bills.
• Uniform provided, supportive policies.
• Holiday entitlement starting at 28 days (including Bank Holidays).

About Tesco:

Our vision is to become every customer's favourite shopping way, committed to responsible, sustainable business practices. We celebrate diversity and are committed to an inclusive culture. We are moving towards a blended working model of office and remote work. Successful applicants will need to provide bank details on start date.

We are a Disability Confident Leader, ensuring accessible and inclusive recruitment. For support, visit tesco-careers.com/accessibility.